Salesforce L2 Support Engineer

Company : Dotsolved System

Job Type : Full Time

Chennai, Tamil Nadu

Job Description - Salesforce L2 Support Engineer

Position: Salesforce L2 Support Engineer

Location: Bangalore/Chennai - Onsite

Engagement Type: Full Time

Shift Timing: Regular

About the role:

We are looking for a Salesforce L2 Support Engineer to provide advanced application support across Salesforce modules. The role involves incident resolution, root cause analysis, minor enhancements, and close collaboration with L3 teams, admins, and business users to ensure smooth Salesforce operations.

Key Responsibilities:

Provide Level 2 support for Salesforce applications across modules (Sales Cloud, Service Cloud, Experience Cloud, or other Salesforce products).
Troubleshoot and resolve user -reported issues, system errors, and configuration -related problems.
Perform root cause analysis (RCA) and provide permanent fixes where possible.
Handle tickets via ServiceNow/JIRA/other ITSM tools and ensure SLA compliance.
Support user access, profiles, roles, permission sets, sharing rules, and security settings.
Assist with minor enhancements, configuration changes, and data fixes.
Work with Salesforce Admins and Developers (L3) for complex issues and deployments.
Support data management tasks such as imports, exports, validation, and cleanup.
Create and maintain support for documentation, SOPs, and knowledge base articles.
Participate in UAT, regression testing, and production validation.
Coordinate with business stakeholders and provide functional guidance when needed.

Required Skills:

Strong hands -on experience in Salesforce L2 application support
Good understanding of Salesforce data model, standard objects, and relationships
Experience with:

Profiles, Roles, Permission Sets
Workflow Rules / Flow / Validation Rules
Page Layouts, Record Types

Ability to debug issues using Debug Logs
Exposure to Apex, SOQL, and basic Lightning concepts (debugging level knowledge is sufficient)
Experience working in production support environments
Familiarity with ITIL / incident & problem management processes

Email address

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