Salesforce LwC Agentforce-Manager

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Business Application Consulting team you drive Salesforce consulting initiatives, focusing on advanced Agent Force features and AI-driven decision models. As a Manager you lead a team of developers, supporting projects to be delivered on time and meet elevated standards. You customize Agent Force actions, integrate Salesforce Flows, and manage API integrations to enhance decision-making, while fostering collaboration with cross-functional teams.

Responsibilities

- Lead Salesforce consulting projects focusing on advanced features

- Secure timely delivery of exceptional solutions by the development team

- Customize and refine Agent Force actions and workflows

- Integrate Salesforce Flows and manage API connections

- Enhance decision-making through AI-driven models

- Collaborate with cross-functional teams to drive innovation

- Foster a collaborative and performance-driven team environment

- Uphold the firm's standards and ethical guidelines

What You Must Have

- Bachelor's Degree

- 8 years of experience

- Oral and written proficiency in English required

What Sets You Apart

- Bachelor's Degree in Computer Engineering preferred

- Salesforce Certifications such as Application and System Architect preferred

- Experience with advanced AgentForce features

- Familiarity with Salesforce Einstein Integration

- Understanding of cloud-native development

- Leading and mentoring a team of developers

- Proficiency in Apex and workflow automation

- Skill in API integrations

- Knowledge of automation and scalability tools

Travel Requirements

Not Specified

Job Posting End Date