Salesforce QA

performance of our Service Cloud implementations. execute tests, and contribute to continuous improvement of our QA processes for a critical clientto- Develop, execute, and maintain detailed test plans, test cases, and test scripts for Salesforce Service Cloud features (Case Management, Omnichannel, Knowledge, Live Agent, CTI, Communities). Perform various types of testing, including functional, regression, integration, user acceptance testing (UAT) support, and performance testing. Identify, document, and track software defects and inconsistencies using appropriate tools (e.g., Jira, Azure DevOps). Collaborate with Business Analysts to understand requirements and ensure test coverage for all user stories. Work closely with developers to reproduce, troubleshoot, and resolve issues. Contribute to the automation of test cases using Salesforce-specific automation tools (e.g. Copado Robotic Testing). Participate in Agile ceremonies (scrum meetings, sprint planning, retrospectives). Review technical designs and suggest improvements for testability. Bachelor's degree in Computer Science, Information Technology, or a related field. 5-7 years of experience in testing Salesforce applications, particularly Service Cloud. Strong understanding of Salesforce platform functionalities, data model, and customization capabilities. Experience with test management tools and defect tracking tools (e.g., Jira). Experience with API testing (Postman, SoapUI) for integrated systems. Ability to work independently and as part of a cross-functional team in an Agile environment. Salesforce Certified Administrator ISTQB Certified Tester (Foundation Level or higher)