Salesforce QA - Telecom

This role is for one of the Weekday's clients

Min Experience: 4 years

Location: Pune

JobType: full-time

We are seeking an experienced Salesforce QA professional with a strong background in the Telecom domain (OSS/BSS). The ideal candidate will bring expertise in CRM applications, product configuration, order management, and integration testing, ensuring high-quality delivery of B2B and B2C fixed and mobile services.

Key Responsibilities

• Perform end-to-end testing in the Telecom OSS/BSS domain, including B2B/B2C fixed and mobile services.
• Conduct Salesforce/CRM application testing with focus on product configuration, quote management, order placement, order management, case management, and account/contact management.
• Execute integration testing and API testing for seamless system functionality.
• Collaborate with stakeholders to analyze functional and technical documentation and derive detailed test plans, test cases, and test scripts.
• Track and manage defects, create dashboards, and maintain defect lifecycle documentation.
• Apply Agile methodologies (Scrum, Kanban) to ensure iterative and efficient testing cycles.
• Lead QA initiatives by mentoring team members and fostering a culture of quality.
• Coordinate effectively with cross-functional teams and stakeholders to ensure alignment on quality goals.

Qualifications & Skills

• Strong background in Telecom OSS/BSS testing.
• In-depth knowledge of CRM and billing concepts.
• Hands-on experience in Salesforce QA and web application testing.
• Proficiency in integration testing, API testing, and defect tracking.
• Skilled in using tools like JIRA, Confluence, or similar project management platforms.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage priorities, deadlines, and quality standards effectively.

Core Skills

• Quality Assurance
• Salesforce Testing
• OSS/BSS (Telecom)
• CRM Testing
• API & Integration Testing