Salesforce Sales Console/Agent Console Developer

Company : Geeksoft Consulting

Job Type : Full Time

Bengaluru, India

Job Description - Salesforce Sales Console/Agent Console Developer

Help design, build and continuously improve the clients online platform.

Research, suggest and implement new technology solutions following best practices/standards.

Take responsibility for the resiliency and availability of different products.

Be a productive member of the team.

Location: Bengaluru, Pune (Hinjewadi), Hyderabad (Gachibowli/Pocharam), Chennai (Mahindra World City/Guindy), Mysuru, Gurugram, Noida, Mumbai, Chandigarh, Jaipur, Indore, Nagpur, Mangalore

Requirements

5+ years of experience in Salesforce Vlocity (Salesforce Industries) development.

Develop and enhance Sales Console and Agent Console for B2C customer journeys using Salesforce Industries (Vlocity).

Build and maintain OmniStudio components, including OmniScripts, Integration Procedures (IP), DataRaptors (DR), and FlexCards.

Configure and customize B2C customer journeys such as Shop, Signup, Port-In, Relocation, and other order fulfillment processes.

Integrate Salesforce with external systems using REST/SOAP APIs for customer eligibility, credit checks, and order validation.

Troubleshoot application issues, perform root cause analysis (RCA), and implement permanent solutions.

Collaborate with business users, L2/L3 support teams, and solution architects to deliver scalable solutions.

Strong hands-on experience with Sales Console and Agent Console in a Telecom BSS environment.

Expertise in OmniStudio, including OmniScripts, DataRaptors, Integration Procedures, and FlexCards.

Experience with the Salesforce Platform, including Apex and Lightning Web Components (LWC).

Strong knowledge of REST/SOAP APIs and external system integration patterns.

Excellent analytical, troubleshooting, and problem-solving skills.

Benefits

A challenging, innovating environment.

Opportunities for learning where needed.

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Salesforce Sales Console/Agent Console Developer

Job Description - Salesforce Sales Console/Agent Console Developer

Requirements

Benefits

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