Salesforce Service Cloud Developer

Job Summary

Nextlink is seeking a highly skilled and experienced Salesforce Service Cloud Developer to join our team. The ideal candidate will have strong hands-on expertise in Salesforce Service Cloud implementations, customization, integration, and development. This role requires deep technical knowledge of Salesforce development technologies, Service Cloud capabilities, and enterprise-scale solution delivery.

The candidate should be capable of designing, developing, and enhancing Service Cloud solutions while ensuring adherence to Salesforce best practices, performance standards, and governance guidelines.

Key Responsibilities

• Design, develop, and implement scalable Salesforce Service Cloud solutions.
  
• Configure and customize Service Cloud functionalities to meet business requirements.
  
• Lead and support implementations involving:
  • Email-to-Case
    
  • Case Management
    
  • Service Console
    
  • Omnichannel Routing
    
  • Knowledge Management (Knowledge Base)
    
• Develop custom solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows.
  
• Build and maintain integrations between Salesforce and external applications using REST/SOAP APIs, Platform Events, and middleware solutions.
  
• Perform code reviews, troubleshooting, debugging, and performance optimization.
  
• Ensure solutions comply with Salesforce best practices, security standards, and governor limits.
  
• Collaborate with business stakeholders, architects, administrators, and project teams in an Agile delivery environment.
  
• Support production deployments, incident resolution, and continuous platform improvements.
  

Required Technical Skills

Salesforce Service Cloud

• Strong expertise in:
  • Email-to-Case
    
  • Case Management
    
  • Service Console
    
  • Omnichannel Routing
    
  • Knowledge Base / Salesforce Knowledge
    
• Experience with Service Cloud customization and automation.
  

Salesforce Development

• Apex Classes and Triggers
  
• SOQL and SOSL
  
• Batch Apex
  
• Queueable/Future Methods and Asynchronous Processing
  
• Lightning Web Components (LWC)
  
• Salesforce Flows
  
• Custom Objects, Validation Rules, Workflows, and Process Automation
  

Integrations

• REST APIs
  
• SOAP Web Services
  
• Platform Events
  
• Middleware integration experience with:
  • Boomi
    
  • Informatica
    
• Experience with enterprise integration patterns and event-driven architecture.
  

Salesforce Platform Expertise

• Salesforce best practices
  
• Governor limits management
  
• Security and sharing models
  
• Performance tuning and optimization
  
• Deployment and release management
  

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  
• Minimum 5+ years of Salesforce development experience.
  
• Minimum 3+ years of hands-on Salesforce Service Cloud implementation experience.
  
• Experience working on enterprise-scale Salesforce programs.
  
• Strong analytical and problem-solving capabilities.
  

Mandatory Certification

✅ Salesforce Platform Developer I (PDI)

Preferred Qualifications

• Additional Salesforce certifications (Platform Developer II, Administrator, Service Cloud Consultant, App Builder) are a plus.
  
• Agile/Scrum delivery experience.
  
• Experience working in large-scale enterprise environments.
  
• Knowledge of DevOps and CI/CD practices within Salesforce ecosystems.
  

Required Competencies

• Excellent troubleshooting and debugging skills.
  
• Strong verbal and written communication skills.
  
• Ability to work independently with minimal supervision.
  
• High sense of ownership and accountability.
  
• Strong stakeholder management and collaboration skills.