Samples Coordinator

Samples Coordinator

Forms+Surfaces is looking for Samples Coordinator to join our team!

Job Location: Pune Plant – Lonikand (Near Wagholi)

Company Overview

Forms+Surfaces designs and manufactures architectural products used in public spaces around the world. From walls and elevator interiors to site furnishings and lighting, our line invites creativity and provides real-world solutions to the challenges our customers face.

Scope and responsibilities:

• Learn information systems ‘Q’ (CRM) and M2M (ERP) of the company.
• Lead samples fulfilment process and oversee all sample requests received through ‘Q’.
• Benchmarking or product matching based on customer’s request.
• Understand customers’ needs and formulate the corresponding product specs
• Work closely with marketing & other departments to arrange new samples
• Establish and maintain quality standard and coordinate with production.
• Prepare requirement plan and share with production, get their schedule.
• Ensure that all sample requests, standard & custom products are fulfilled on time. Prioritize and execute products requests from sales team within deadlines.
• Establish MOQ and always maintain stock. Keep Q updated on availability of samples and scheduled date.
• Create sales orders in M2M for custom samples. Coordinate with engineering to release job orders to production.
• Track quarterly update kits for each existing sales team and full presentation kits for new members of the sales team.
• Maintain and ensure general quality standards associated with standard and custom samples and the general quality standards associated with packing and shipping.
• Maintain and ensure record of sample retains.
• Interact with sales team to understand product requirements clearly.
• Maintain records of product specifications and samples.
• Generate new part numbers for samples in M2M & Q.
• Implement process improvements to achieve product / samples quality.
• Perform product samples inspections to identify any defects and share findings with respective departments for rectification.
• Meet safety compliances.

Required qualification, skills and experiences:

• 2 years of experience in product development, marketing & samples department. Any graduate degree with English as primary language preferred. 

REQUIRED SKILLS:

• Excellent IT skills with MS excel, Outlook (emails), MS word.
• Managing multiple tasks together and working under pressure.
• Excellent email writing in English and communication skills.
• Strong interpersonal communication skills. Good analytical and ability to perform under pressure.
• Ability to read and understand material specifications.
• SAP/ ERP experience (preferably ERP).
• Making customer masters and Sales order in M2M.
• Coordination within internal departments as well as sales team & customers.
• Ready to relocate near Wagholi, Pune.