SAN Switches and Storage Array - L1

·        2+ years of Experience in Storage Infrastructure. (L1)

·        Install, administer, and maintain storage environment.

·        Diagnose and correct issues, whether these be issues with correct operation or performance.

·        Monitor Virtualization environment and elevate to L2 or L3 level.

·        Triage and solve user-submitted tickets, especially when they relate to the infrastructure.

·        Track resource usage using monitoring and queuing software.

·        Actively participate in Knowledge Management by creating new technical documents.

·        Patch system firmware and software as needed.

·        Peer assistance is an added trait.

Technical Skills:

·        Demonstrated expertise with Storage Infrastructure.

·        Familiarity with knowledge of Storage, SAN including Server Compute Hardwar.

·        Experience with Alletra MP, XP, StoreOnce, Nimble (AF,HF,CS), 3PAR, Primera, MSA, NetApp (FAS, Storagegrid), Pure (Flash C and X), IBM SVC (2145), EMC Unity (380, 450)

·        Basic troubleshooting in Storag environment.

·        Experience managing and monitoring different storage systems.

·        Experience in firmware update / patching.

·        Familiarity with monitoring tools like Grafana/Nagios/Opsramp.

·        Familiarity with the Server Storage connectivity basics.

·        Experience in Incident/Change/Problem management.

Business Skills:

·        Demonstrate strong written and verbal communication skills.

·        Interacting and collaborating across different technology teams,.

·        Must work towards achieving vision for our customers.

·        Affinity and a thorough understanding of support processes defined within.

·         Ability to work in a 24x7 environment in rotation shifts

·        Exhibit “Customer First and Customer Last Attitude” consistently.

·        Ability to drive cases to closure and provide Case Summary.

·        Demonstrate high level of technical & communication skills.

·        Takes responsibility for end-to-end problem ownership and its solutions.

Talworx is an emerging recruitment consulting and services firm, we are hiring for our client whichis an American multinational information technology company based in Spring, Texas. It is a business-focused organization which works in servers, storage, networking, containerization software and consulting and support. HPE was ranked No. 107 in the 2018 Fortune 500 list of the largest United States corporations by total revenue