SAP AMS Support - SD Consultant

Zensar is looking for an experienced SAP SD Consultant with Tier‑1 automotive domain expertise to support AMS engagements for global OEM and automotive clients. The role involves L2/L3 support, EDI/IDoc issue resolution, minor enhancements, and continuous improvement in a high‑volume, SLA‑driven support environment.

Key Responsibilities

✅ AMS Support & Incident Management

• Provide L2/L3 production support for SAP SD module
• Resolve incidents, service requests, and defects within SLA timelines
• Perform root cause analysis (RCA) and implement preventive fixes
• Ensure business continuity for critical automotive operations

✅ Automotive Process Support

• Support automotive‑specific SD processes, including:
  • Scheduling Agreements (JIT / JIS scenarios)
  • High‑volume order processing
  • Customer‑specific contracts & pricing
• Ensure smooth execution of OEM and Tier‑1 supply chain processes

✅ EDI / IDoc & Interface Support

• Monitor and resolve EDI / IDoc issues (ORDERS, DELFOR, DESADV, INVOIC)
• Coordinate with middleware teams (PI/PO, CPI, third‑party EDI tools)
• Ensure uninterrupted data exchange with OEM systems

✅ Enhancements & Change Requests

• Handle minor enhancements and configuration changes
• Prepare Functional Specifications (FS)
• Coordinate with ABAP team for development and testing
• Support transport management and release cycles

✅ Client & Stakeholder Management

• Act as functional SPOC for SAP SD AMS support
• Engage with global automotive clients (US / EU / APAC)
• Participate in SLA reviews, governance calls, and reporting

✅ Testing & Documentation

• Perform unit testing, SIT, and UAT support
• Maintain SOPs, KT documents, and knowledge base
• Ensure audit‑ready documentation and compliance

✅ Integration Management

• Handle SD integration with:
  • MM (availability check, procurement linkage)
  • PP (demand planning & production alignment)
  • WM/EWM (picking, packing, shipping)
  • FI (billing, revenue posting, credit management)

Required Skills

SAP SD Analyst Functional

• Sales Orders, Pricing, Deliveries, PGI
• Billing, Returns, Credit/Debit notes
• Strong Order‑to‑Cash (O2C) expertise

Automotive Domain (Mandatory)

• Experience with Tier‑1 automotive suppliers / OEM clients
• Knowledge of:
  • Scheduling Agreements (JIT / JIS)
  • High‑volume transaction environments
  • Automotive supply chain processes

EDI / Integration Expertise

• Strong experience with:
  • IDocs (ORDERS, DELFOR, DESADV, INVOIC)
  • EDI monitoring and troubleshooting
• Exposure to SAP PI/PO or CPI preferred

AMS / Support

• 2–4 years in AMS / production support
• Experience in ITIL & SLA‑driven delivery models
• Hands‑on with ServiceNow / Remedy / JIRA

Preferred Skills (Zensar Focus)

• Exposure to S/4HANA SD support
• Experience working in global delivery model
• Basic knowledge of Output Management (BRF+, Adobe Forms)
• SAP SD Certification (good to have)

Soft Skills

• Strong analytical and troubleshooting skills
• Excellent client communication & coordination
• Ability to work under high‑pressure AMS environments
• Good documentation and reporting discipline

Key Deliverables (Zensar Expectations)

• ≥95% SLA & KPI adherence
• Quick resolution of EDI/IDoc failures
• Minimal disruption to production-critical automotive processes
• High CSAT (Customer Satisfaction Score)
• Audit‑ready documentation