SAP ARIBA-Senior

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for an SAP ARIBA Senior Consultant to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP ARIBA across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation.

Your Key Responsibilities

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist.


• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP ARIBA solutions and designs.


• Develop and maintain documentation including configuration, user guides and test scripts.


• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.


• Handle change requests with a clear understanding of new business requirements.


• Defect resolution and defect analysis.


• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation.


• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.


• Available to work on shift hours depending on the requirement of the client.


• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.


• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles.

Develop and maintain documentation including configuration, user guides and test scripts.

 Ideally, you’ll also

Well versed with SAP Ariba Procure-to-Pay, Spend Visibility, experience with SAP Ariba Network, SAP Ariba Procurement Content, Ariba Sourcing and Contract Management, Supplier Information and Performance Management.

SAP Certification in ARIBA.

What we look for

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.


• 3-5 Years of experience required in one or more areas within SAP ARIBA preferably with Global client.


• Responsible for providing support SAP ARIBA incidents, ensuring minimal disruption to operations.


• Support incident solving by analyzing incidents raised by users and provides solutions.


• Good experience in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development or configuration, collaborating with other integrated modules, end to end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support etc.


• Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles.


• Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders.


• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.


• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.


• Cross-functional communication skills; experience in offshore/onsite model.


• Ability to work with minimal guidance or supervision in a time critical environment.


• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today. 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.


• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.


• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.


• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.


• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.