SAP Automotive Aftersales (Service) Functional Consultant

• Design, configure, and optimize SAP IS-Auto / DBM and Proaxia VSS solutions for Automotive Aftersales operations.
  
  


• Lead business process workshops, fit-gap analysis, and solution blueprint activities.
  
  


• Ensure adherence to SAP and Automotive industry best practices.
  
  


• Configure and support:
  
  

1. Service Orders
   
   


2. Workshop Management
   
   


3. Service Appointments
   
   


4. Vehicle Reception
   
   


5. Parts & Inventory Management
   
   


6. Warranty & Goodwill Processing
   
   


7. Recall Campaign Management
   
   


8. Labor Operations & Pricing
   
   


9. Vehicle Health Check (eVHC)
   
   


10. Customer Quotations & Approvals
    
    

Business Process Analysis :

• Analyze existing automotive dealership processes and identify automation and optimization opportunities.
  
  


• Translate business requirements into scalable SAP solutions.
  
  


• Recommend process improvements to enhance efficiency, customer experience, and operational performance.
  
  

Requirements Gathering & Documentation :

• Engage with business stakeholders to gather and document detailed requirements.
  
  


• Work closely with development teams to ensure successful solution delivery.
  
  


• Prepare the below:
  
  




1. Functional Specifications
   
   


2. Business Requirement Documents (BRD)
   
   


3. Functional Design Documents (FDD)
   
   


4. Process Flow Diagrams
   
   


5. Test Scripts
   
   


6. Training Materials
   
   

SAP Project Delivery :

• Support SAP S/4HANA transformation initiatives and Proaxia VSS implementations.
  
  


• Participate in full lifecycle SAP projects including:
  
  




1. Requirement Gathering
   
   


2. Blueprinting
   
   


3. Design
   
   


4. Configuration
   
   


5. Development Support
   
   


6. SIT/UAT Testing
   
   


7. Data Migration
   
   


8. Cutover Planning
   
   


9. Go-Live
   
   


10. Hypercare Support
    
    

Technical & Integration Support

• Perform root cause analysis and troubleshooting of production issues.
  
  


• Debug SAP programs and collaborate with ABAP developers to resolve complex issues.
  
  


• Support integrations involving:
  
  




1. OEM Systems
   
   


2. CRM Platforms
   
   


3. Payment Gateways
   
   


4. Digital Applications
   
   


5. Azure Integration Services
   
   


6. Middleware Platforms (Boomi, CPI, PI/PO)
   
   

Testing & Quality Assurance

• Validate business requirements and ensure solution quality.
  
  


• Develop test scenarios and execute:
  
  




1. Unit Testing
   
   


2. System Integration Testing (SIT)
   
   


3. User Acceptance Testing (UAT)
   
   

User Training & Knowledge Transfer

• Deliver end-user and super-user training.
  
  


• Create knowledge articles, SOPs, and process documentation.
  
  


• Provide continuous support to business users and support teams.
  
  

Production Support & Continuous Improvement

• Provide L2/L3 support for Automotive Aftersales applications.
  
  


• Analyze incidents and identify recurring issues.
  
  


• Lead enhancement initiatives and continuous improvement programs.
  
  


• Ensure compliance with SLA and service delivery standards.
  
  

Requirements

• Minimum 2-3 end-to-end SAP implementations, roll-outs, or upgrade projects.
  
  


• Experience working in Agile and DevOps environments.
  
  


• Strong knowledge of SAP Activate methodology.
  
  


• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
  
  


• SAP Certification(s) preferred.
  
  

Techno-Functional Skills :

• Strong debugging capabilities.
  
  


• Ability to analyze ABAP code and collaborate effectively with developers.
  
  


• Knowledge of:
  
  




1. Enhancements
   
   


2. User Exits
   
   


3. BAdIs
   
   


4. Smart Forms
   
   


5. Adobe Forms
   
   


6. IDocs
   
   


7. APIs/Web Services
   
   




• Understanding of:
  
  




1. SQL Queries
   
   


2. Data Migration
   
   


3. Data Validation
   
   


4. Interface Monitoring
   
   

SAP Cross Functional Knowledge :

Experience in integration with:

1. SAP SD (Sales & Distribution)
   
   


2. SAP MM (Materials Management)
   
   


3. SAP FI/CO
   
   


4. SAP FSCM
   
   


5. SAP Business Partner
   
   


6. SAP CRM / CX Solutions
   
   


7. SAP S/4HANA
   
   
   

Preferred Qualifications :

• Experience with Proaxia VSS and SRS (Service Resource Scheduling).
  
  


• Experience in SAP S/4HANA Automotive transformations.
  
  


• Knowledge of:
  
  




1. Vehicle Health Check Solutions (eVHC)
   
   


2. Workshop Monitoring
   
   


3. Service Advisor Mobility Solutions
   
   


4. Customer Portal Solutions
   
   


5. Digital Payment Integrations
   
   


6. OEM Warranty & Recall Integrations
   
   




• SAP Certification in relevant modules preferred.
  
  


• Experience in Automotive Retail Dealership environments highly desirable.