Responsibility Summary
This position is responsible for ensuring the effective operation of the SAP systems environment including the interfacing of database,
hardware, and peripherals. The key responsibilities include: SAP system installations and version upgrades, management of the
Corrections and Transport Systems (CTS) and Change Management process, support of all aspects of SAP management, support for
the Solution Manager Module, SAP performance, and the recommendation of tuning changes to enhance performance. This position
is responsible for ensuring maximum system utilization and availability by performing the following duties:
RESPONSIBILITIES:
Technical Design and Implementation of a Global SAP Implementation
Perform SAP system monitoring and support
Setup and administer SAP print services and queues
Coordinate SAP system performance and capacity planning.
Work with the Global Data Center, technical and functional staff as needed.
Take the lead on upgrade and maintenance projects to improve information on hardware, data transfer, replication, restoration or other necessary activities.
Work closely with business application staff to improve process performance and reliability of production systems.
Conduct rigorous performance, reliability and capacity testing on new applications prior to live implementation.
Establish documenting and monitoring procedures.
Address system issues. This includes resolving and escalating issues to the appropriate group on: system performance, system error logs, work processes, ABAP dumps, workload analysis buffers, database error Logs, etc.
Implement technologies and processes to automate system monitoring and performance benchmarking.
Oversee daily tasks and develop Basis skills of the Operation Technicians.
Training Other Individuals (Basis/Security)
Maintain disaster recovery documentation.
Participate in Disaster Recovery Testing.
Support and investigate change requests to system functionality.
Applying OSS note fixes to programs (when necessary).
System performance monitoring/trouble shooting and improving
Full support of all MGI governance and compliance responsibilities
Coordinate technical requirements for special Projects.
EXPERIENCE:
6 to 8+ years of SAP Basis experience in a technical position.
Hands-on experience with SAP, BW, Solution Manager, and SAP Cloud systems like IBP, Integration Suite and others SAP systems
Operating Systems (IBM System i, Windows, and NT, UNIX )
Excellent writing and oral communication skills, excellent problem resolution skills.
Excellent interpersonal skills and good at working in a team environment.
NetWeaver experience
Experience on an SAP Implementation teams and also SAP upgrades
EDUCATION:
Minimum – Bachelor’s Degree in at least one of the following disciplines: Computer Sciences, Engineering or Business
REQUIRED CORE COMPETENCIES:
Customer Focus: Has a well-developed customer focused, relationship oriented
philosophy operates in a manner that makes it easy to do business.
Communication: Has the ability to effectively communicate technical information and concepts to team members, outside
partners and managers.
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