SAP CCM (Condition Contract Management)

Job Title: SAP CCM (Condition Contract Management)
Department: Information Technology / Enterprise Applications
Experience Level: 8–10 Years
Role Type: Full-time
Role Overview

We are seeking a highly experienced Senior SAP Functional Consultant with 8–10 years of expertise across Application Maintenance (AM) support and Application Development (AD) / enhancements.
The ideal candidate possesses deep hands-on expertise in SAP S/4HANA Condition Contract Management (CCM)—including rebates, settlements, and accruals—complemented by strong domain knowledge in Sales & Distribution (SD) and Pricing. In this role, you will lead enhancement deliveries, drive continuous process improvements, and provide robust L2/L3 production support to ensure seamless business operations and Order-to-Cash (O2C) integration.

Key Responsibilities
1. Enhancements, Projects & Business Analysis

• Enhancement Delivery: Lead and deliver enhancements in CCM processes, including designing new contract types, complex settlement logic, and business-specific rebate models.


• Requirement Gathering: Engage with business stakeholders to translate functional requirements into comprehensive Functional Specifications (FS) for RICEF objects.


• System Configuration: Configure condition contract types, pricing conditions, settlement settings, and seamless integration points with financial modules.


• Technical Collaboration: Partner closely with ABAP/technical teams during custom development, code walk-throughs, unit testing, and deployment.


• Testing & Deployment: Drive System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles, ensuring defect-free releases into production environments.


• Process Optimization: Identify opportunities for automation and process optimization across CCM and pricing frameworks.

2. Application Support & Maintenance (L2/L3)

• Production Support: Provide high-quality L2/L3 support for SAP S/4HANA CCM processes, ensuring strict SLA adherence and minimal operational disruption.


• Issue Resolution: Diagnose and resolve complex incidents related to rebate processing, settlement runs, accrual postings, and pricing inconsistencies.


• Root Cause Analysis (RCA): Perform in-depth RCA on recurring issues and implement preventive, sustainable fixes.


• ITSM Ticket Management: Manage incidents, service requests, and problem tickets efficiently within enterprise ITSM tools (e.g., ServiceNow).


• Period-End Operations: Monitor, validate, and troubleshoot period-end settlement runs and financial postings.

3. Cross-Module Integration & Governance

• SD/FI Alignment: Collaborate effectively with SD and FI/CO teams to resolve cross-functional issues and ensure accurate O2C financial integration.


• Pricing Accuracy: Leverage deep SD and Pricing expertise to maintain calculation schema integrity and pricing determination rules.


• Change Governance: Strictly adhere to transport management, release governance, and change management procedures (CAB approvals) for all system changes.


• Knowledge Management: Maintain accurate functional design documentation, standard operating procedures (SOPs), and conduct Knowledge Transfer (KT) sessions for peer teams.

Required Skills & Qualifications

Technical & Functional Expertise

• SAP CCM: 4+ years of focused experience configuring and supporting S/4HANA Condition Contract Management (Customer/Vendor Rebates, Chargebacks, Accruals, and Settlements).


• SAP SD & Pricing: Strong expertise in SD core processes (O2C), pricing procedures, condition technique, access sequences, and condition types.


• SAP FI Integration: Working knowledge of G/L accounting, account determination, split settlements, and revenue recognition impacts.


• RICEF Development: Proven track record in creating detailed functional designs for custom reports, interfaces, enhancements, and forms.


• ITSM & Tools: Hands-on experience with ServiceNow, Solution Manager, ChaRM, or similar change control frameworks.

Experience & Education

• Experience: 8–10 years of SAP consulting experience across both Application Maintenance (Support) and Enhancement/Implementation projects.


• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, Engineering, or a related discipline.


• S/4HANA Exposure: Hands-on experience operating in S/4HANA environments is mandatory.


• Certifications (Preferred): SAP Certified Application Associate – S/4HANA Sales or SAP S/4HANA Condition Contract Management.

Soft Skills & Competencies

• Problem-Solving: Analytical mindset with strong root cause analysis and troubleshooting abilities.


• Communication: Clear, concise written and verbal communication skills for engaging with both business key users and technical developers.


• Leadership: Ability to independently manage tasks, mentor junior support team members, and drive delivery timelines.


• Stakeholder Management: Experienced in facilitating workshops, prioritizing backlog items, and managing business user expectations during critical issue resolution.