SAP CRM Consulant

We are hiring SAP CRM Functional

HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.

Years of experience -4-9 years

Location - Chennai ( Hybrid)

Duration Full time

Notice period - Immediate to 15 days

Position Description:

Require a SAP CRM Functional resource with around 4 to 8 years experience, to carry out the following responsibilities . Provide solution delivery and production support for SAP CRM Mktg and Sales business application . Design solutions in SAP CRM including marketing and service campaigns . Create user stories and tasks in Rally tool . Adhere to Incident Management process for providing production support . Perform root cause analysis and resolve application issues . Create and validate production support related documentations. . Responsible for technical co-ordination with technical team . Effectively communicate with customer, completes action items on a timely basis and escalate to relevant stakeholders, wherever required . Responsible for meeting production support targets. . Adhere to appropriate security and control processes . Perform initial analysis for application enhancements . Effectively communicates with the customer on a day to day basis, resolves action items and escalate issues to the relevant stake holders on need basis

Skills Required:

SAP CRM Functional expertise . Knowledge and practical experience of agile delivery .Highly self-motivated and independent requiring minimal supervision

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