SAP S4HANA Service Cloud Functional Engineer

• Help design, build and continuously improve the clients online platform.
  


• Research, suggest and implement new technology solutions following best practices/standards.
  


• Take responsibility for the resiliency and availability of different products.
  


• Be a productive member of the team.
  

Requirements

• 7+ years of hands-on experience in SAP Service Cloud implementation, Application Management Services (AMS), or production support.
  


• Bachelor's or Master's degree in Engineering, Information Technology, Business Administration, or a related field.
  


• Experience supporting global SAP Service Cloud environments and collaborating with business stakeholders, key users, and cross-functional teams.
  


• Provide functional support for SAP Service Cloud solutions in a post-go-live AMS environment.
  


• Support global SAP S/4HANA deployments by maintaining Service Cloud solutions aligned with the global template and local business requirements.
  


• Manage incidents, service requests, defect resolution, root cause analysis, and problem management while meeting SLA commitments.
  


• Perform impact analysis, functional testing, and validation for system enhancements, releases, and production changes.
  


• Monitor system performance and resolve production issues to ensure stable day-to-day customer service operations.
  


• Support business-critical service processes by ensuring operational continuity and timely issue resolution.
  


• Collaborate with Service Business Process Owners, key users, and project teams to optimize service management processes.
  


• Provide functional guidance, end-user support, documentation, and knowledge transfer to drive user adoption and operational excellence.
  


• Work closely with cross-functional teams to support integrations with SAP S/4HANA, SAP ECC, and other enterprise applications.
  


• Strong functional expertise in SAP Service Cloud, including: Service Requests, Service Tickets, Case Management, Registered Products, Installed Base, Service Contracts, Warranty Management, Knowledge Base, Customer Service Operations
  


• Hands-on experience configuring and supporting: Ticketing workflows, Service Level Agreements (SLAs), Warranty management, Custom Business Objects
  


• SAP CPI interface monitoring and message troubleshooting
  


• Strong understanding of SAP Service Cloud integration with: SAP S/4HANA, SAP ECC, Customer Master, Sales, Service, Installed Base, Other enterprise applications
  


• Experience with AMS support, incident management, problem management, testing, and production support.
  


• Strong analytical, troubleshooting, communication, and stakeholder management skills.
  


• Ability to work independently while collaborating effectively in global, cross-functional environments.
  


• Experience with SAP Sales Cloud.
  


• SAP Service Cloud Certification.
  


• Experience supporting global SAP template rollouts and post-go-live support.
  


• Familiarity with ITIL service management processes.
  


• Experience driving continuous improvement initiatives and resolving complex cross-functional SAP Service Cloud issues.
  

Benefits

• A challenging, innovating environment.
  


• Opportunities for learning where needed.