SAP S/4HANA Service (L2O) Consultant Grade 4

SAP S/4HANA Service (L2O) Consultant – Grade 4 Location(Hybrid)

Bangalore / Hyderabad / Pune / Coimbatore
Immediate joiners or official notice duration of 30Days candidates will be preferred.

Employment Model

T&M

Project Duration

June 2026 – December 2027

‍ Experience

10+ Years

Role Overview

We are looking for an experienced SAP S/4HANA Service (L2O) Consultant with strong expertise in SAP Service, SAP CRM Service processes, and end-to-end Service-to-Cash / Lead-to-Order processes.

The consultant will be responsible for design, development, deployment, testing, 3rd-level support, documentation, and business-user training as part of an Agile delivery environment.

Key Responsibilities1. Design, Development, Deployment & 3rd-Level Support

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  Design, develop, and deploy user stories as per the sprint plan.

  
  


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  Provide 3rd-level support and resolve complex production issues.

  
  


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  Analyze business requirements and design robust, scalable SAP solutions.

  
  


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  Work on end-to-end S/4HANA Service implementations, from blueprinting and design through deployment.

  
  


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  Configure and implement:

  
  
  
  
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    Service Order Management

    
    
  
  
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    Service Contract Management

    
    
  
  
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    In-House Repair

    
    
  
  
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    Field Service processes

    
    
  
  
  
  


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  Design seamless integration between S/4HANA Service and Sales processes, including lead/opportunity creation and management.

  
  


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  Work on integrations between SAP and marketing platforms such as SAP Marketing Cloud / Salesforce Marketing Cloud.

  
  


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  Work with middleware such as SAP Integration Suite (CPI) for SAP/non-SAP integrations.

  
  


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  Support Service-to-Cash and Order-to-Cash processes to enable a unified customer journey.

  
  


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  Configure and deploy relevant SAP Fiori applications.

  
  


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  Handle data migration for service objects such as service contracts, equipment, and service orders.

  
  

2. Testing, Bug Fixing & Training

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  Participate in Daily Scrum, Unit Testing, SIT and UAT.

  
  


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  Perform defect analysis, troubleshooting, and bug fixing.

  
  


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  Support key-user and business-user training.

  
  


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  Follow Agile project management practices and SAP Activate methodology.

  
  

3. Documentation & Reporting

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  Prepare and maintain technical and functional documentation.

  
  


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  Provide regular deliverable and project status reports.

  
  


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  Maintain project-related documentation as per defined standards.

  
  

Mandatory Technical Skills
Skill Required Level
SAP S/4HANA Service Management       Expert
SAP Customer Service (CS)                    Expert
SAP Field Service Management (FSM)   Expert
SAP CRM Service Processes                  Expert
SAP Service Contracts                            Advanced

Must have required expertise(non-negotiable):

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  Strong understanding of S/4HANA architecture and Fiori.

  
  


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  Hands-on experience with S/4HANA Service.

  
  


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  Strong knowledge of Service-to-Cash (Service-to-Cash) and Order-to-Cash processes.

  
  


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  Experience integrating SAP with Sales and Marketing platforms.

  
  


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  Knowledge/hands-on experience with SAP Integration Suite / CPI.

  
  


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  Experience in service master and transactional data migration.

  
  


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  Understanding of SAP Activate and Agile methodology.

  
  


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  Strong analytical, communication, and stakeholder-management skills.

  
  

STRICT APPLICATION GUIDELINES

Please apply only if your profile meets the mandatory requirements below:

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  9+ years of relevant SAP experience is mandatory.

  
  


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  Strong hands-on experience in SAP S/4HANA Service is mandatory.

  
  


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  Candidates must have strong expertise in SAP CRM Service / Customer Service processes.

  
  


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  Service Order Management, Service Contracts, In-House Repair and Field Service experience is required.

  
  


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  Experience in Service-to-Cash, Order-to-Cash and Sales integration is required.

  
  


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  Experience with SAP Integration Suite (CPI) and SAP/non-SAP integrations is strongly preferred.

  
  


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  Candidates should have hands-on exposure to testing, defect fixing, deployment and 3rd-level production support.

  
  


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  Candidates must be comfortable working in an Agile/Sprint-based environment.

  
  


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  Please ensure your resume clearly reflects the relevant SAP S/4HANA Service experience and project responsibilities.

  
  


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  Do not apply if you do not have hands-on experience with the mandatory skills mentioned above.

  
  


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  Please mention your Total Experience, Relevant SAP S/4HANA Service Experience, Current Location, Preferred Location, Current CTC, Expected CTC and Notice Period while applying.

  
  


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  Candidates who do not match the mandatory skill requirements may not be considered for further processing.