HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on our YouTube Channel or Blog Posts
Responsibilities:
- Take ownership of the quality of deliverables, including new features and enhancements
- Collaborate with product managers and engineers to understand requirements and user workflows
- Design and execute efficient manual test cases, including functional, regression, and exploratory testing
- Build and maintain automation test scripts for UI and API validations (using Selenium, Playwright, or equivalent)
- Identify and address QA process bottlenecks, driving continuous improvements
- Participate in sprint ceremonies, bug triages, and release readiness discussions
- Track, report, and validate defects using defect management tools
- Support integration testing with external APIs (e.g., Shipday, proprietary delivery software)
- Ensure high-quality test execution in Agile (Scrum/Kanban) environments
- Work closely with senior SDETs and developers to scale automation and adopt best practices
Requirements:
- 3+ years of experience in software testing, preferably in SaaS/web applications
- Strong knowledge of API testing and performance testing (Postman, JMeter, or equivalent)
- Understanding of HTML, CSS, JavaScript, and browser debugging tools
- Hands-on experience with test automation frameworks (Selenium, Playwright, Cypress, or similar)
- Good programming skills in at least one language (Java, Python, JavaScript/Node.js, TypeScript or Ruby)
- Solid understanding of OOP concepts and design patterns
- Experience with source control (Git or SVN)
- Knowledge of Agile software development (Scrum/Kanban) and the QA role within it
- Strong organisational and problem-solving skills, with the ability to manage multiple test executions
Nice to have:
- Exposure to white box and black box testing approaches
- Familiarity with CI/CD pipelines and cloud environments
- Prior experience with automation in distributed systems or API-heavy applications
- Basic knowledge of performance/security testing concepts