Job Description - SDET - SAAS Contact Center (Pune)

Job Title: SDET / Test Automation Engineer

About the Role

We are seeking a highly experienced SDET / Test Automation Engineer with a strong background in building scalable SaaS test automation frameworks and CI/CD pipelines.

The ideal candidate will have expertise in end-to-end automation across UI, microservices, performance, and E2E workflows, preferably within the contact center or communications technology domain.

This role requires strong problem-solving skills, full lifecycle development experience, and a deep understanding of both backend and frontend technologies.

Key Responsibilities

Design and develop scalable, high-performance test automation frameworks and scripts.
Work across all phases of the Software Testing Life Cycle (STLC): planning, design, implementation, execution, deployment, and support.
Collaborate with Product Managers, UI/UX Designers, DevOps, and QA teams in an Agile/Scrum environment.
Build and maintain end-to-end automation using Playwright and other frameworks with BDD (Gherkin) practices.
Implement AI-driven automation solutions, including self-healing test capabilities.
Ensure code quality, maintainability, and security through best practices such as code reviews and CI/CD processes.
Perform performance testing and engineering using tools like JMeter and K6.
Participate in code reviews, mentor junior engineers, and advocate best development practices.
Develop strong debugging capabilities using languages such as Java, TypeScript, Python, or C.

Must-Have Qualifications

7+ years of hands-on experience in software development / SDET roles.
Strong expertise in test automation tools such as Playwright, Cypress, or Selenium.
Experience with microservices architecture, Docker, and Kubernetes.
Hands-on experience with SQL and NoSQL databases (PostgreSQL, MongoDB, Cassandra).
Familiarity with CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions).
Experience with cloud platforms (AWS, GCP, Azure).
Proven experience working on SaaS applications with high availability and scalability.
Experience integrating with third-party APIs and real-time communication tools (e.g., WebRTC).

Nice-to-Have Qualifications

Background in contact center software, customer engagement platforms, or VoIP systems.
Experience with performance tuning and observability tools (Prometheus, Grafana, ELK stack).
Contributions to open-source projects or active participation in developer communities.

Preferred Background

Experience in SaaS or contact center technology companies (customer service, call center, or communication platforms).
Strong understanding and advocacy of Agile principles and practices.
Ability to collaborate with cross-functional teams and drive problem-solving initiatives.
Excellent communication, facilitation, and stakeholder management skills.
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

Tech Stack

Backend:

Java, Spring Boot, REST APIs, Microservices

Frontend:

JavaScript, React.js, HTML5, CSS3

Testing:

Playwright, JUnit, Jest

Database:

PostgreSQL, MongoDB, Redis

DevOps:

Docker, Kubernetes, Git, CI/CD Pipelines

Cloud:

AWS / GCP / Azure

Messaging / Streaming (Optional):

Kafka, RabbitMQ

Monitoring / Observability:

Prometheus, Grafana, Datadog

Additional Details

Industry: IT Services & Consulting
Employment Type: Full-time, Permanent
Role Category: Engineering / Other
Education: Any Graduate

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SDET - SAAS Contact Center (Pune)