What are the Key Deliverables in this role?

Financial Outcomes

• Control on Financial leakage


• Accountable for reporting compliance with minimum standards of Finance Control & Compliance – Framework


• Identifies and manages risk impacting service delivery, finances, statutory requirement and reputational loss for SSC.


• Ensures Business continuity / disaster recovery plans are successfully implemented and tested regularly with Business Assurance team.


• Work with stakeholders to ensure that there are appropriate assurance mechanisms in place to monitor risks and controls


• Bring in best practice from elsewhere.

Customer Service

• Perform Root cause analysis for SLA noncompliance and take corrective action


• Analyse and manage exceptions arising out of Auto posting of accounts


• Manage exceptions arising out of batch interface

Internal Processes

• Implement and maintain internal controls to safeguard company assets.


• Drive automation and process improvement initiatives within the OTC Function

Innovation and Learning

• Experience in a shared services or global finance environment.


• Knowledge on E2E Order Management & tax compliance (e.g., TDS, GST in India).


• Lean Six Sigma or process improvement certification is a plus.

What are the Critical success factors for the Role?

• Master’s degree in Finance / Inter CA / ICWA / CMA Knowledge of SAP & Excel Must


• 8 + years of relevant work experience handling O2C/AR functions.


• Proficiency in Digital Automation


• Experience in at least one Transition.


• Experience In People Management/Service Delivery/ Vendor relationship.


• Experience in working with Leadership Team


• Solid working knowledge and experience in O2C / Accounting.

What are the Desirable success factors for the Role?

• Experience in a shared services or global finance environment.


• Knowledge of tax regulations related to vendor payments (e.g., TDS, GST in India).


• Lean Six Sigma or process improvement certification is a plus.