Security Operations Center Incident Manager - NRR 4360

The SOC Incident Manager will be responsible for assessing, analyzing, and responding to incidents related to safety and security events affecting Accenture business operations throughout the world. The role will take lead on threat monitoring, emergency communications, and coordinating various SOC response actions during an incident or crisis as outlined in the Global Protection and Security (GP&S) Escalation Model. Specifically, incidents or crises may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. This role will be based in San Antonio, Texas and reports directly to the SOC Senior Manager.

Key Responsibilities

• Lead the monitoring, communication, and response efforts of the SOC supporting all incidents and crises as outlined in SOC SOPs and the GP&S Escalation Model.
• Notify, assist, and direct external emergency personnel and internal resources as necessary.
• Execute protocols and communicate at all levels across the globe to employees, site security leads, safety & security staff or contracted officers as needed.
• Manage information flow during an incident and ensure all necessary SOPs are being followed.
• Responsible for training SOC personnel to ensure competency and readiness when supporting GP&S in incident and crisis response activities.
• Conduct thorough After-Action Reviews (AARs) after an incident and document areas of improvement and track SOC action items through completion.
• Liaise with SOC stakeholders such as Regional Protective Services, Executive Protection/Events, and Intelligence to ensure incident response actions meet their organizational needs.
• Conduct regular SOP reviews and updates to ensure policies and instructions provide up-to-date and clear guidance to enable an efficient response by SOC personnel.
• Acts as SOC Senior Manager in their absence
• Ensure proper handling of highly confidential information.
• Perform other duties assigned by supervisors related to security and safety.

Basic Qualifications:

• Bachelor’s degree in Criminal Justice, Computer Sciences, Crisis Management, Global Affairs or related field.
• Minimum of 4 years of work experience in Military, Law Enforcement, Intelligence, Corporate Security environments supporting security incident monitoring, communications, and response.
• Ability to work all shifts and holidays. The SOC will function 24 / 7 / 365

Preferred Skills

• Proven track record of managing high stress and impactful incidents.
• Experienced and independent communicator, both verbal and written.
• Experience with emergency response protocols and processes.
• Bilingual (languages in addition to English)
• Experience with threat monitoring and emergency communication tools such as Factal, SamDesk, Everbridge, ISOS, etc.
• Proficient in Microsoft Windows and Office Suite.

Professional Job Requirements

• Great active listening skills
• Rapport building skills
• Patient and empathetic attitude 
• Adaptability and flexibility
• Ability to analyze threats and envision potential or real time impact to operations
• Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills
• Strong Customer Service skills
• Strong consensus, team building and negotiating skills
• Ability to work overtime on short notice
• Strong cultural sensitivities 
• Be able to type a minimum 35 words per min
• Excellent written and verbal communication skills
• Ability to multitask in a fast-paced, at times stressed work environment
• Strong team player
• Comfortable with high-tech work environment, and constant learning of new tools and innovations
• Demonstrated leadership in professional setting; either military or civilian

Demonstrated teamwork and collaboration in a professional setting; either military or civilian

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.