Security Support Services Engineer (Handson exp: Zscaler Internet Access/ Zscaler Private Access)-

Job Description

Overview

The Security Support Services Engineer position is a hands-on role providing a broad range of support services across the Security product set. Working within the team, you will provide support through proactive monitoring of our services, responding to alerts received via our monitoring systems, resolving incidents assigned to our queues, implementing customer requests, delivering on projects tasks, threat hunting and investigations, cloud management and system configuration.

This role would suit an individual who is looking to gain experience within a 3rd line support environment and a career in Security. We are looking for someone who has experience troubleshooting issues within a large organisation. The successful candidate will be dynamic, inquisitive, analytical and be able to come up with smart solutions. We are looking for a real problem solver.

Your role

• Management and completion of catalogue requests and project tasks assigned to the team
• Responding to incidents, including root cause analysis for a “Fix Once” approach
• Follow general & security best practices to support all sector & functions. Apply common standards and processes globally so all employees have the same great experience when they require IT support
• Contribute to strategy discussion within the team
• Perform ad hoc tasks from the Security Practices: Security Architecture, Connectivity and Endpoint, Identity and Access Management
• Identify and make recommendations on improvements to Security services
• Zero Trust strategic approach
• Collaboration with the broader Security team, other IT functions and OEM/vendors, for problem resolution and knowledge sharing
• Adhere to ITIL best practice procedures in relation to all aspects of change and configuration management

About you

• Highly competent at configuration and troubleshooting of Zscaler Cloud Proxy
• Zero Trust, Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA) and Zscaler Digital (ZDX) experience is must
• Familiarity and experience of LAN, WAN, Firewalls and Cloud platforms (Azure)
• Proactive work attitude, ability to work independently while still acting as part of a team
• Problem solving, a desire to maintain a “Fix Once” approach
• Experience with designing and writing troubleshooting guides (knowledge base articles) for support teams
• Proven analytical and creative problem-solving abilities
• Great communicator, ability to convey technical information in a non-technical way as per the need and collaboration in team meetings
• Capable of providing support and training to upskill team members and support teams
• Ability to troubleshoot a complex technical issue using tools such as Wireshark and/or TCPDump on network devices and/or various client/servers

Experience Required (Desirable)

• Understanding of enterprise IT
• Advanced Excel skillset and familiarity with manipulating data sets
• Scripting with PowerShell; automating administration-based tasks
• Knowledge of monitoring & reporting-based systems, ideally SCOM
• Managing, supporting and monitoring a Microsoft Server Platform
• Firemon Security Manager
• Identity and Access Management

Behavioural Competencies

• Desire to broaden knowledge in Security technologies and practices
• Focus on customer satisfaction
• Strong analytical and investigative skills
• Proven experience of delivering process efficiencies and improvements
• Clear and fluent English (both verbal and written)
• Ability to build and maintain efficient working relationships with remote teams
• Demonstrate ability to take ownership of and accountability for relevant products and services
• Ability to plan, prioritise and complete your own work, whilst remaining a team player
• Willingness to engage with and work in other technologies

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career.

This includes:

• Comprehensive life insurance coverage.
• Premium medical insurance for you and your dependents.
• Generous annual leave balance.
• Flexible and hybrid work solutions.
• Remote work opportunities outside of country.
• Company gratuity scheme.
• Discretionary bonus program.
• Relocation assistance.
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Worker Type

Job Type

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.