Senior Account Manager

Account Manager

Location: Vadodara, India

Shift time: US Shift

No. open position: 2

About VikingCloud

analyze over 6+ billion online events every day.

VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.

This Position

We are seeking an Account Manager to own and grow a book of US accounts for our compliance and cybersecurity solutions. In this role, you will drive revenue through full-cycle sales, winning new business while expanding existing accounts. You will sell PCI DSS compliance services, the Asgard platform, and managed security solutions to US merchants, payment providers, and strategic partners. This role requires a consultative sales approach combined with strong account management to ensure customer success and long-term growth.

Responsibilities

Sales & New Business Development

• Execute complete sales cycles for assigned US accounts: prospect, qualify, conduct product demos (in collaboration with sales engineering), scope engagements, and close deals
• Develop and maintain an accurate sales pipeline in Salesforce with regular activity tracking and forecast updates
• Identify and pursue new business opportunities within the US market through strategic prospecting and outreach

Account Growth & Expansion

• Grow existing accounts through strategic renewals, retention and cross-selling of managed security services and additional compliance offerings
• Build and maintain strong customer relationships that drive expansion opportunities and referrals
• Conduct regular account reviews and QBRs to assess customer needs, ensure satisfaction, and identify upsell potential
• Partner effectively with our QSA (Qualified Security Assessor), assessment, and customer success teams to ensure customers remain compliant and committed to renewals

Customer Management & Operations

• Create and maintain accurate, up-to-date customer records in Salesforce to track all communications and interactions
• Ensure seamless coordination between sales, operations, and customer success teams to support customer objectives
• Document all customer interactions and opportunities in Salesforce to maintain visibility and accountability
• Support overall account management processes and customer experience objectives

Qualifications

• 8-12 years of US-facing B2B technology or cybersecurity sales experience
• Proven track record of running full-cycle sales and closing deals in technology or security solutions
• Strong understanding of cybersecurity, compliance, and related technical domains
• Proficiency with Salesforce and sales productivity tools
• Excellent communication and interpersonal skills; ability to engage with diverse stakeholders
• Ability to work independently and manage priorities in a fast-paced, dynamic environment
• Professional demeanor and results-oriented mindset

Preferred Qualifications

• Direct sales experience with compliance platforms, managed security, or cybersecurity solutions
• Familiarity with PCI DSS standards and compliance requirements
• Experience working with merchants, payment providers, or financial services organizations
• Background conducting QBRs and managing account expansion strategies

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.