Senior Analyst

The candidate would be mainly involved in the design, development, implementation and support of Business critical apps mainly on microsoft .Net technology. 

As part of support, he would also be responsible for attending day to day calls (service requests, incident, problem) as per the agreed SLA. 

Also he would be involved in creating/maintaining documents and work instructions, describe and setup procedures, contribution to design release, monitoring on availability/performance/capacity, training to users.

Technical Skills:

MS Office, Excel, MS Access, Communication, VB, .Net, SQL, ASP  technical expert level

Optimizing performance, indexing, queries

Basic application/functionality configurations

Basics SQL/Oracle

Unix, Windows 2000/2003, Windows OS

Windows OS

Basic Knowledge of infrastructure setups

Trouble-shooting of Incidents

Experience required: 3 to 9 years

Soft Skills:

Proven good command of written English in global community setting 

Customer focus, ability to communicate on different levels of organization 

Ability to translate “user language” into process/ IT issue description for the own area of expertise, 

Ability to work with little daily supervision in a very dynamic and timeline sensitive environment

Exhibits a proactive approach towards issue identification and dispatching

Create/Maintain documents and work instructions