Senior Analyst

Company : Eclerx

Job Type : Full Time

Sahibzada Ajit Singh Nagar, India

Job Description - Senior Analyst

Description

Provide L1/L2 support for enterprise voice and contact center platforms.
Monitor, troubleshoot, and resolve voice network incidents within defined SLAs.
Support and administer, Genesys, Aspect Contact Center, Poly VC devices, Avaya Communication Manager and Asterisk-based solutions.
Perform voice system configuration, user provisioning, moves, adds, and changes.
Troubleshoot SIP, PRI, VoIP, call routing, dial plans, and voice quality issues.
Work closely with telecom service providers for circuit and voice-related issues.
Monitor system performance and proactively address potential service disruptions.
Participate in incident management, problem management, and change management activities.
Maintain technical documentation, SOPs, and network diagrams.
Support voice infrastructure upgrades, migrations, and implementation activities.
Provide 24x5 shift support, including weekends and holidays, as per business requirements.

Original job Senior Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Senior Analyst Jobs in India

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Senior Analyst

Job Description - Senior Analyst

Similar Senior Analyst Jobs in India

Mobile Apps