Senior Analyst, End User Computing

ABOUT INNOCAP

Innocap is the world’s leading firm of managed account platform services. With over US$100 billion in assets under management, over 500 employees and offices in five countries, we are shaping the future of alternative investments for institutional owners and allocators. Our mission is to revolutionize the asset management industry and to provide customized expert services and an exceptional client experience.

We are seeking forward-thinking individuals to join us on our exciting journey. Innocap’s success is built on the diversity of our people and the strength of their ambitions. We empower our teams and foster a culture of inclusivity, collaboration, innovation, and growth. At Innocap, you'll have the opportunity to enhance your career, work on exciting projects, and make a real impact.

ABOUT THE ROLE

As a member of Innocap’s End User Computing team, you will collaborate closely with business units and colleagues internationally. Your role blends technical support and application analysis, ensuring seamless operations, exceptional employee experience, and continuous improvement of IT services.

• Work in an international, initiative-driven organization that values versatility and client focus.
• Collaborate with action- and solutions-oriented teams.
• Make a meaningful impact every day.
• Be part of a tight-knit, talented, and dynamic team.

Key Responsibilities

• Serve as the first point of contact for IT support, providing quick and courteous assistance.
• Resolve routine software and hardware issues for internal users.
• Configure, test, and deploy computer and mobile equipment/applications.
• Support and train users on Microsoft Office 365 and virtual desktops (VDI).
• Manage hardware, virtual images, and asset inventory.
• Support access management (Active Directory).
• Document interventions and contribute to the IT knowledge base.
• Ensure compliance with IT processes (change, incident, problem, request, configuration management).
• Promote products and support application users.
• Participate in integration projects (configuration, testing, deployment).
• Analyze user-submitted problems and recommend system improvements.
• Actively contribute to cybersecurity awareness and training initiatives.

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