Senior Analyst, Field Service (Commission)

Your responsibilities will include ● Lead, mentor, and manage a team of Team Leaders / Data Entry Operators / Service Engineers to achieve individual and DSC targets. ● Conduct regular performance reviews, provide feedback, and identify opportunities for professional development. Branch Service Targets: ● Develop and execute strategies to achieve branch-specific service targets, including Net Promoter Score (NPS), service quality parameters, and customer satisfaction goals. ● Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions. Service Operations Oversight: ● Ensure seamless coordination and communication among Team Leaders / Data Entry Operators / Service Engineers to optimize service operations within the branch. ● Supervise the implementation of service policies, procedures, and standards to maintain a high level of service excellence. Collaboration with Stakeholders: ● Collaborate with other departments, such as Sales and Marketing, to align service objectives with overall business goals. ● Build strong relationships with trade partners, addressing concerns and ensuring effective collaboration. Budget Management: ● Work closely with the finance department to manage the DSC Budget and Profitability of the Center. ● Optimize resource allocation to ensure cost-effectiveness while meeting service targets. 6 to 10 yrs of work experience in FMCD organization. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.