Senior Analyst, Operations POS

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Job Description

As a Senior Analyst, your responsibilities include the following:

• Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective of meeting SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies, and norms of company
• Resolves individual cases that need re-work In Order to ensure high C-Sat scores from the end user
• Come up with new ideas to improve in own work area. Identifies personal learning goals, leverages formal as well as informal learning mechanisms and prioritizes learning.
• Setting challenging goals for own self, demonstrates a sense of urgency to deliver on these goals in a timely and efficient manner. Has attention for details and focuses on delivering first time right out puts in a timely manner

Skills & Competencies

• Good communication skills with a neutral accent
• Strong written and listening skills in English
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
• Critical thinking and analytical ability
• Quick learning capability
• Flexibility and adaptability to changing priorities
• Attention to detail
• Ability to work independently and in teams
• Time management and organizational skills
• Ability to handle multiple tasks simultaneously
• Professional demeanor and interpersonal skills
• Familiarity with business processes and operations

Qualifications

• Bachelor’s degree (Non – Technical)
• 1-3 years of experience in Operations
• Open to Night Shifts (US Time zones).
• Rich experience in US Insurance platform Usage
• Hands-on experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today!