Senior Associate

Company : Yubi

Job Type : Full Time

Bengaluru, India

Job Description - Senior Associate

1. Core IT & User Lifecycle Management

Day -to -Day IT Incidents & Request Management: Handling day -to -day IT incidents and service requests from Bangalore location users, including support for the tech team's development tools and new hardware/software requirements.
User On -Boarding Support: End -to -end IT on -boarding support for new joiners at the Bangalore location (laptop provisioning, system access, mobile device access, Zoho pre -boarding modules).
Off -Boarding Support: Complete IT off -boarding for exit users (revocation of system access, asset recovery, updating the Zoho off -boarding module).
Laptop Preparation & Readiness: Imaging, configuring, and validating laptops (Windows & Mac Systems) as per the IT compliance checklist for onboarding and replacements.
Priority Support: Dedicated support for CXOs and Senior Management Team on Bangalore location.

2. IT Asset, Compliance, and Audit

IT Asset Management: Maintaining and managing IT asset inventory with regular physical verification, and tracking on -boarding, off -boarding, migration, and replacement requests with up -to -date reports.
Non -Compliance & Patch Management: Monthly monitoring and remediation of non -compliance for hard disk encryption, Global Protect, Falcon Antivirus, Mac, and Windows patch updates across Bangalore location users.
Internal Audit Support: Physical presence and support during internal audits, covering IT Infrastructure at the Bangalore location.

3. Infrastructure and Event Support

Network & Firewall Management: IT Support for network -related activities including firewall resilience, access points, switches, printers, LAN connectivity, and co -ordination with the centralised network team for the Bangalore facility activities.
IT Infrastructure Support For Events: Setup and provide end -to -end IT support for in -person events such as Town hall, Yubi Inspire, and Fire chat.
Power Shutdown Management: Co -ordination and monitoring of IT infrastructure during annual or scheduled power shutdown activities.

4. Dedicated Entity & HR Support

Finfort Entity IT Support: Dedicated IT support for Finfort including on -boarding/off -boarding, Slack setup with vendors and SmartFlow account management, asset tracking, MS Office tenant maintenance, and hardware/software troubleshooting.
Spocto Movement & Support: IT Support required for Spocto Movement to Koramangala office for complete IT set up readiness for onboarding of Spocto callers teams.
HR Training & Interviews IT Support: Laptop preparation and end -to -end IT support for training sessions and interviews, including asset requests.
User Entity Migration: In -person support for migration of Bangalore -based users across entities (CAPL, CSPL, CORP, SPOCTO, FINFORT) as per migration requests from HR.

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