Senior Associate - CSM

Role Overview:

This role will require you to have:

• Ownership of customer onboarding from initiation to business as usual.
• Customer-centric approach and responsible for customer success ensuring there are no teething issue post launch.
• Responsibility to work across cross-functional teams, cultures and geographies.
• Ability to work in a matrix and fast paced environment.
• Understanding the scope of work and ensuring projects run in adherence to the project timelines.
• Negotiation skills with stakeholders ensuring the delivery and quality of project deployment is in accordance with industry standards.
• Ability to work in an unstructured environment with focus and attention to detail.

How will you create Impact:

Responsibilities:

• Project Management to ensure the project delivery is on time with first-time-right.
• Client and cross-functional stakeholder management across the geographies and cultures.
• Detailed oriented, experienced in doing root cause analysis and explore the solutions.
• Excellent verbal and written communication skills.
• Being Proactive and self-driven.
• Time Management is a must.

Experience:

• 3+ years of overall experience in customer centric or related roles.
• Experience/ Understanding in international cross-border remittance preferred.
• Excellent written and verbal communication skills in English; knowledge of a foreign language is a plus.

Interview rounds & assessments:

Table for Two:
A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.

Beyond the Bio:
A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.

Manager Meetup:
A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.

Why TerraPay:

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Read more about TerraPay here.

Our culture & core values:

At TerraPay, we don’t just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you’re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.

With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.

Explore more vacancies here.

Click here to see what our employees feel about TerraPay.

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