Senior Associate Customer Experience - What's App

The job roles and responsibilities are,

➢ Respond to customer inquiries via chat and email in a timely and professional manner


➢ Provide expert guidance and support to chat, email and whatsapp support agents


➢ Resolve complex customer inquiries and escalations


➢ Develop and maintain knowledge base articles and resources


➢ Conduct training sessions for new and existing team members


➢ Analyse support trends and provide recommendations for process improvements


➢ Stay updated with industry trends, best practices, and regulations.


➢ Collaborate with stakeholders to identify areas for improvement and implement solutions.


➢ Collaborate with other departments to ensure a seamless customer experience


➢ Ensure compliance with company policies and procedures.


➢ Participate in meetings, workshops, and training sessions as required.


➢ Maintain accurate documentation and records related to the subject matter

Requirements

Years of Experience: 2 - 5 years

➤ Excellent communication and presentation skills


➤ Strong phone contact handling skills and active listening


➤ Ability to multitask, prioritise, and manage time effectively


➤ Ability to work under pressure


➤ Proven customer support experience or experience as a Client Service Representative


➤ Track record of over -achieving quota


➤ Excellent communication and presentation skills.


➤ Excellent analytical skills

Benefits

We offer

* Great work environment and friendly team culture

* Competitive Pay  

* Cab Facilities.

* Medical Insurance

* Incentives