Senior Associate Logistics

JOB PURPOSE/OVERVIEW/SUMMARY:

KEY DELIVERABLES / RESPONSIBILITIES:

Logistics & Dispatch Operations

• Manage and execute daily individual home-delivery order dispatches, ensuring accurate documentation and timely delivery.
  

• Handle international shipment dispatches, including courier coordination and compliance with documentation requirements.
  

• Oversee daily dispatch coordination across courier partners, internal teams, and customers.
  

• Coordinate return shipments and ensure accurate retrieval of customer addresses.
  

• Perform stock clearance activities to streamline dispatch and warehouse processes.
  

Escalations & Service Desk

• Take ownership of escalation resolution related to logistics, courier delays, and dispatch issues.
  

• Monitor Freshdesk tickets daily and ensure timely and accurate resolution.
  

• Manage email queries and provide effective and professional communication to stakeholders.
  

Billing, Verification & Documentation

• Approve courier bills and validate accuracy before processing.
  

• Perform verification of courier and shipping charges for all dispatches.
  

• Manage SO creation for ₹1 orders as part of internal processes.
  

• Conduct credit note follow-ups with finance and courier partners.
  

• Maintain India Post recharge activities, as assigned and approved by management.
  

Requirements

KEY SKILLS & QUALIFICATION REQUIRED:

• 3–5 years of hands-on experience in logistics, courier management, shipment handling, or dispatch operations.
  

• Proficient in Excel for tracking shipments, validating data, and generating operational reports.
  

•  Ability to build and maintain real-time dashboards for tracking dispatch volumes, shipment statuses, and operational metrics.
  

• Ability to manage end-to-end shipment processes efficiently
  

• Strong knowledge of courier processes, billing cycles, and documentation.
  

• Experience with customer service tools like Freshdesk (preferred).
  

• Clear and professional communication for email queries and service desk tickets.
  

• Skilled in working with multiple courier partners for timely pickup and delivery.
  

• Excellent communication, coordination, and problem-solving abilities.
  

• Ensures error-free documentation for dispatches and invoicing.
  

• Ability to work in a fast-paced environment with high ownership and accountability.
  

Benefits

• CTC: ₹25,000 to ₹35,000 per month (based on experience and performance)
  
• Annual Bonus
  
• PF & Medical Insurance facilities