Senior Associate Onboarding

Company : Npci

Job Type : Full Time

Kelambakkam, India

Job Description - Senior Associate Onboarding

Position /Job Title - Senior Associate – Onboarding
Place of posting - Chennai
Year of exp - 2+ years

Job Purpose:

To deliver a seamless and compliant onboarding experience by

coordinating technical and compliance documentation, and

readiness activities in line with Quality Management System

standards and organizational timelines.

Requirements

Duties and responsibilities:

Serve as the primary point of contact for customers during the onboarding phase, including product certification.

Coordinate end-to-end onboarding activities, including documentation, certification, waivers, and production readiness.

Collaborate with cross-functional teams (Risk, Network, Production) to ensure alignment and readiness for customer requirements.

Track onboarding milestones and proactively follow up to ensure timelines are met.

Provide customers with clear and timely communication on onboarding status, next steps, and expectations.

Identify, manage, and escalate onboarding roadblocks to ensure swift resolution.

Maintain accurate and up-to-date records in onboarding trackers, CRM, and internal systems.

Gather and analyze customer feedback post-onboarding to drive process improvements and enhance satisfaction.

Support process documentation and contribute to continuous improvement initiatives.

Ensure a “Customer First” approach through professional, empathetic, and solution-oriented engagement.

Represent audit activities and track observations through to closure.

Skills Needed:

Excellent communication, coordination, and project management skills.

Strong attention to detail with high organizational ability.

Customer-centric mindset with a proactive and solution-oriented approach.

Basic understanding of technical or product setup processes (training supported).

Ability to manage multiple onboarding projects simultaneously and effectively.

Comfortable working in a fast-paced, cross-functional environment.

Strong problem-solving skills, with data analysis capabilities and an ownership mindset.

Good understanding of Quality Management Systems and process compliance.

Working knowledge of Artificial Intelligence concepts and applications.

Original job Senior Associate Onboarding posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Senior Associate Onboarding Jobs in India

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Senior Associate Onboarding

Job Description - Senior Associate Onboarding

Requirements

Similar Senior Associate Onboarding Jobs in India

Mobile Apps