Senior Associate - Operations

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Agents will be responsible to work within Expedia and third party tools to process ticketing transactions and rescheduling customer reservations .These transactions may include but are not limited to a combination of the below: Expedia may change the composition of the transactional types based on business need and will communicate any changes to the work mix as required. Agents are required to possess an attention to detail and knowledge of how to quickly and accurately process ticketing changes per Expedia and airline policies. • Airline Ticket Reject Processing • Ticket Exchange Processing • Ticket Refunds • Airline Initiated Schedule Changes (“ASC”) • Airline Support

Minimum Qualifications:• College Degree (preferred)• High School Degree or GED (required)