Senior Associate - Operations - O2C - Billing & Collections - Pune Location

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Role: OTC Cash Application / Collection To handle Accounts Receivables Global operations. Key Accountabilities: • Candidate should have E-2-E knowledge of Order to Cash cycle. • Analytical bent of mind: resource should be able to analyze current deductions and trends and identify opportunities to recover more • Identify customer nuances and best practice to be implemented on other retailer to increase recoveries • Identify trends of past repayments and invalid deductions which retailers took in the past • Work on Deductions - Excel Data dump and come up with patterns of Invalid deductions and opportunity for recovery • Excellent interpersonal communication and good in coordination with internal/ stakeholders. • Good understanding about Credit check, Due Diligence, Ageing and get the information regarding willingness of repaying outstanding balances about. • Good Understanding on Logistics also arranging Bill of Lading (BOL)/Proof Of Delivery (POD) from multiple Warehouse/Carrier’s and Customers. • Well versed on Billing/ Invoicing mechanism to ensure 100% invoices should be generate accurately and notify to the customer for repayment. • Experience in Cash Application to check the company liquidity and applied cash against invoices/Dispute and to check the payment advice / remittance details of customer and applied accordingly. • Coordinate with multiple customers for repayment against outstanding balance also send reminder (Through E-mails/Calls) to get the repayment. • Good Understanding on Dispute Management and managing multiple dispute reasons like Pricing Discrepancy, Product Shortages-Damage, Trade Promotions, Deals etc. • Exposure in SAP, third part portals like AS400. • Identify master data issues and updated data file requirements. • Deep understanding of master data analysis and mapping activities. • Excellent Customer Service skills preferred

B.Com/M.Com/MBA Relevant experience of 2 years - 3 years