Senior Associate - Program Management, Student Success

Company : Iide

Job Type : Full Time

Mumbai, India

Number of Applicants

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Job Description - Senior Associate - Program Management, Student Success

Department: Program Management / Student Success

Work Timings: As per business requirements

Working Days: Monday – Saturday

Work Mode: Work from Office

Location: Mumbai

About IIDE

IIDE is India’s leading digital business school, offering industry -relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital -first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands -on training, real -world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role

As the Senior Associate – Program Management, Student Success (PG Programs), you will play a pivotal role in overseeing the successful delivery of IIDE’s flagship 11 -month offline Postgraduate Program in Digital Marketing. This role involves managing end -to -end program operations, ensuring exceptional student experiences, driving student engagement and satisfaction, and maintaining operational excellence. You will lead a dynamic team, collaborate with cross -functional stakeholders, and contribute towards high retention, placement success, and overall program effectiveness.

What You’ll Do

â Program Oversight:

â Supervise the seamless delivery of the 11 -month PG Program, ensuring all milestones from onboarding to graduation are achieved with excellence.

â Own the end -to -end student lifecycle, focusing on student engagement, retention, and satisfaction.

â Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), driving initiatives to maintain high benchmarks.

â Escalation & Issue Management:

â Manage and resolve student and trainer escalations effectively, ensuring timely issue resolution.

â Delegate and monitor daily team tasks, ensuring alignment with organizational goals and program standards.

â Team Leadership:

â Mentor and work alongside a team of 3–5 professionals, fostering collaboration, accountability, and operational excellence.

â Collaborate with academic teams to schedule trainers and efficiently manage faculty resources while adhering to budget requirements.

â Academic Event Management:

â Plan and oversee key program events, including orientation, project presentations, internships, co -curricular activities, and convocation.

â Maintain an optimal balance between internal and external faculty while ensuring quality delivery and cost efficiency.

â Process & Operational Efficiency:

â Define, streamline, and optimize workflows for effective program delivery and student outcomes.

â Utilize tools and systems, including ticketing software, to manage student queries and operational processes efficiently.

â Data -Driven Insights:

â Monitor key metrics such as attendance, assignment submissions, internship progress, placement data, and retention trends.

â Generate actionable insights and implement strategies to improve student success and overall program effectiveness.

â Industry Engagement:

â Reach out to industry professionals through platforms such as LinkedIn to arrange guest sessions and enrich the student learning experience.

â Provide continuous support to trainers by addressing course delivery -related queries.

â Career Development Assistance:

â Support students in resume building, interview preparation, and job search strategies.

â Guide students toward achieving career aspirations by identifying their strengths and interests.

â Stakeholder Collaboration:

â Work closely with admissions, placements, academic leadership, and other cross -functional teams to optimize program outcomes.

â Partner with placement teams to drive high placement rates and positive student career outcomes.

â Additional Duties:

â Take on additional responsibilities within the broad scope of program management as directed by senior management.

â Ensure smooth coordination across stakeholders to maintain high standards of student success and operational excellence.

â Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are

â Must -Have:

â 4–6 years of professional experience in a student -facing role, preferably in education or EdTech.

â Proven experience in leading and managing teams of 3–5 members, with demonstrated success in achieving collective goals.

â Strong analytical and problem -solving skills with a proven ability to drive innovative solutions.

â Exceptional communication and stakeholder management abilities.

â Ability to thrive in high -pressure environments while maintaining a positive and energetic attitude.

â Should Have:

â Proficiency in using ticketing software and operational tools for effective query and process management.

â Experience in process optimization and implementing strategies to improve operational efficiency.

â Nice to Have:

â Certifications or training in education management, leadership, or process improvement.

â Additional skills or experience that enhance program delivery and student success outcomes.

Why Join IIDE?

Work with one of India’s fastest -growing digital education brands.
Play a key leadership role in shaping exceptional student experiences for flagship PG programs.
Gain exposure to end -to -end program management, student success, and stakeholder collaboration.
Collaborative and high -growth work environment with opportunities for learning and career advancement.

Who You’ll Thrive As

You’re someone who:

Is passionate about student success and delivering exceptional learning experiences.
Thrives in fast -paced, high -growth environments and enjoys solving complex operational challenges.
Can effectively lead teams while maintaining a collaborative and accountable culture.
Uses data and insights to drive decision -making and continuous improvement.
Enjoys working cross -functionally to create meaningful student and business outcomes.

Compensation: As per company standards

Experience: Minimum 4–6 years

Age: 25–35 years

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