Senior Associate - Regulatory Support Team

Role: Senior Associate - Regulatory Support Team

Location: Pune (Hybrid)

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

The Senior Associate - Regulatory Support Team role will be under service hub Regulatory team which offers administrative services globally. This position is responsible for the processing of the ticket for resolution of the Regulatory team based in Pune India. This position will report directly to the SERVICE HUB Regulatory Manger.  

What will you be doing?

• This role is responsible for processing the Regulatory Support Request, ad-hoc activities assigned to the Regulatory Support Team, receive training and become process expert.
• Closely work the pending requests and provide support for early resolution.
• Achieve SLA, increase NPS Scores & First Pass Yield and reduce AHT.
• All ad hoc request needs to be reviewed and attended within the timeline.
• Manage for process updates and process document maintenance for ticketing requests.

What will you need to be successful?

• Education: Bachelor´s degree or equivalent experience in Computer Science or related subject preferred.
• Experience: At least 5 years of experience in regulatory or customer service experience role.
• This role will be based in Pune and will be 3 days working from office in Hybrid mode. Shift Timing (12:30 PM – 9:30 PM IST) Monday to Friday.
• 5+ years of experience as a regulatory or customer service experience role.
• Strong skills in Microsoft excel. Knowledge and experience with Windchill, Rimsys & Syndigo is plus.
• Treat people sincerely and act professionally; Good communication and interpersonal skill. Skills and experience in handling issues; Sense of efficiency, urgency and priority.
• Strong skills in Microsoft excel. Knowledge and experience with Windchill, Rimsys & Syndigo is plus.
• Ability to work effectively in a cross functional and cross business environment.
• Excellent written and oral communication skills, service mindset, and analytical approach to problem solving.
• Ability to work independently without daily direction, balancing conflicting priorities, and effectively tracking and managing task completion to committed deadlines.

You. Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/

Other reasons why you will love it here!

• Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Law’s Insurance, Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.

#L1-YS1