Senior Associate Relationship Management

Relationship Manager –NPCI
Digital Payments Business

Location: Mumbai /
Pan-India

Department: Cards &
Digital Payments

Role Overview

The Relationship Manager
will be responsible for managing and growing strategic partnerships with
issuing and acquiring banks to drive adoption and growth of NPCI’s Digital
payment products and RuPay Credit Card. The role requires strong stakeholder
management, deep domain expertise in credit cards, acquiring business, and
payment solutions, along with a sharp understanding of the digital payments’
ecosystem. The role demands ownership of go-to-market strategies, Business
growth, and data-driven decision-making through cross-functional collaboration.

·       3+
years of relevant experience in Cards & Digital Payments business.

·       Expertise
in Credit Cards, Acquiring Business, and Payment solutions.

Key Responsibilities

·       Build,
nurture, and manage strategic relationships with partner banks and key
stakeholders across the digital payment’s ecosystem.

·       Engage
with senior management at partner banks through structured reviews, governance
meetings, and executive interactions.

·       Own
business growth targets, monthly tracking, and portfolio expansion across NPCI
digital payment products and RuPay credit cards.

·       Demonstrate
strong P&L understanding, contribute to business strategy, commercial
frameworks, and incentive structures.

·       Drive
GTM strategy and increase market share of NPCI digital payment products

·       Lead
end-to-end execution of credit programs, commercial deals, incentive campaigns,
and activation initiatives.

·       Collaborate
cross-functionally with product, operations, technology, finance, and risk
teams for seamless execution.

·       Manage
multiple projects simultaneously ensuring timely delivery and high-quality
execution.

·       Track
performance metrics, prepare MIS, and derive insights using data analytics to
identify growth opportunities.

·       Resolve
partner queries and escalations within defined TATs ensuring high customer
satisfaction.

·       Maintain
a strong understanding of the digital payments’ ecosystem, regulatory
environment, and market trends.

·       AI skills for Data
insights, work automation, Understanding dashboards, portfolio management,
revenue forecasting, Compliance checks, CRM updates

Required Skills & Experience

·       3+
years of relevant experience in Cards & Digital Payments business.

·       Proven
track record of structuring and executing digital payment and credit card
businesses.

·       Excellent
stakeholder management skills with ability to influence senior leadership.

·       Strong
analytical, project management, and multitasking capabilities.

·       Data-driven
mindset with ability to extract insights and drive business decisions.

·       Excellent
communication, presentation, and interpersonal skills.

·       Strong
product understanding and business acumen within the NPCI digital payments
ecosystem.