Senior Associate - Track Billing

About CleanHarbors
Clean Harbors Inc. (www.cleanharbors.com) is a NYSE-listed US-based $6.5 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman.
Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy, and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.
Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech-savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions, including Finance, HR, Procurement, IT, and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Track Billing – Overview

Track Billing is the process of monitoring and managing customer billing activities from service delivery to invoice generation and payment collection. It ensures that all billable services are accurately recorded, invoices are generated on time, payment statuses are tracked, and any billing discrepancies are resolved promptly.

• Work daily on the assigned worksheets to TRACK entries. 
• Review the data from WinWeb/ Radius/ SAP, etc. and allocate in TRACK. 
• Do the Activity, Allocation, Acceptance, and Process Overrides as required. 
• Provide resolution by liaising with multiple stakeholders, External/Internal stakeholders (Account Manager, Branch Manager, CEMs, Buyers, and requestors via calls & e-mails). 
• Maintain updated Excel sheet records for all the work performed daily. 
• Review assigned accounts regularly and work on rejects. 
• Reconcile payments and help close invoices. 
• Review the existing process and recommend process improvements and automation. 
• Create Playbooks for all the accounts handled. 

• Excellent interpersonal and communication skills. 
• Ability to work independently on allocating the time per worksheets received from the field. 
• Good to have an Order to Cash overview. 
• Hands-on experience in the E-Billing / Billing process is an added advantage. 
• Individuals should do RCA (Root cause analysis) to identify the issues on worksheets and take a decision-making approach. 
• Ability to interact and communicate effectively with GCC and onsite stakeholders. 
• Good presentation and e-mail writing skills. 
• Proficiency with MS Office and Excel is a must. 
• Should be flexible to work and extend their support for any additional hours as per business requirements. 
• Knowledge and experience in TRACK is a big plus.

Shift Timings: 3:00 PM to Midnight, 12:00 PM IST, and should be willing to work from the office (mandatory) with global working windows