About Valenta

Valenta is a global business solutions provider specializing in consulting, digital transformation, and managed services. We help organizations optimize operations, reduce costs, and drive sustainable growth through strategic outsourcing and intelligent automation. With a strong global delivery model and deep cross-industry expertise, Valenta delivers scalable, future-ready solutions that enable businesses to transform and grow efficiently.

Role Overview

Key Responsibilities

• Analyze production failures and resolve issues within defined SLA timelines.
  


• Debug complex automation issues using:
  
  
  
  • UiPath logs
    
  
  
  • Orchestrator logs
    
  
  
  • Queue transaction status
    
  
  
  • Exception traces
    
  
  
  • Robot execution logs
    
  
  


• Identify root causes directly from failed queue items and transaction-level failures.
  


• Perform hotfixes and production bug fixes with quick turnaround time.
  


• Work closely with support teams, QA teams, developers, and business stakeholders.
  


• Handle incident management, priority tickets, and urgent production escalations.
  


• Ensure automation stability and minimal downtime in production environments.
  


• Work on continuous improvement and optimization of existing automations.
  


• Maintain proper documentation for issue tracking, RCA, and fixes implemented.
  


• Participate in deployment validations and post-production monitoring.
  


• Support automations involving Document Understanding and modern UiPath frameworks.
  

Required Technical Skills

UiPath Expertise

• Strong hands-on experience in:
  
  
  
  • UiPath Studio 2024 and 2025 versions
    
  
  
  • Modern UiPath activities
    
  
  
  • REFramework
    
  
  
  • Queue-based automation
    
  
  
  • Background and attended automations
    
  
  

Orchestrator Knowledge

• Strong understanding of:
  
  
  
  • UiPath Orchestrator
    
  
  
  • Queue management
    
  
  
  • Queue retries
    
  
  
  • Queue transaction analysis
    
  
  
  • Asset and credential management
    
  
  
  • Robot monitoring
    
  
  
  • Job monitoring
    
  
  
  • Log analysis
    
  
  
  • Process deployment and version management
    
  
  

Debugging & Support

• Strong debugging and troubleshooting skills.
  


• Ability to identify issues from logs without dependency on development teams.
  


• Experience in:
  
  
  
  • Exception handling
    
  
  
  • Retry mechanism analysis
    
  
  
  • Queue failure investigation
    
  
  
  • Production issue RCA
    
  
  
  • SLA-based issue handling
    
  
  

Document Understanding

• Hands-on experience with:
  
  
  
  • UiPath Document Understanding
    
  
  
  • OCR technologies
    
  
  
  • Data extraction
    
  
  
  • Validation station
    
  
  
  • Classification and extraction frameworks
    
  
  

Required Experience

• Prior experience in Managed Services / Production Support / Hypercare Support.
  


• Experience handling production incidents and business-critical automations.
  


• Experience working under tight timelines and SLA commitments.
  


• Strong experience in fixing production bugs within defined turnaround times.
  


• Ability to resolve critical production issues within a day whenever required.
  


• Experience working with enterprise clients and multiple environments (DEV/UAT/PROD).
  


• Strong exposure to automation monitoring and support operations.
  

Preferred Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or related field.
  


• UiPath Certification preferred:
  
  
  
  • UiPath Advanced RPA Developer
    
  
  
  • UiPath Specialized AI / Document Understanding certifications (preferred)
    
  
  


• Exposure to:
  
  
  
  • API integrations
    
  
  
  • Excel automation
    
  
  
  • Email automation
    
  
  
  • Web automation
    
  
  
  • PDF automation
    
  
  
  • SQL queries
    
  
  
  • AI Center / DU projects
    
  
  

Required Qualities

We are looking for someone who is:

• Strong in problem-solving and analytical thinking
  


• Self-driven and proactive
  


• Comfortable working under pressure
  


• Able to handle multiple production issues simultaneously
  


• Quick learner with ownership mindset
  


• Excellent in debugging and root cause analysis
  


• Strong communicator and team player
  


• Focused on SLA adherence and production stability
  


• Detail-oriented with strong troubleshooting capability
  

Additional Expectations

• Candidate should be comfortable with rotational support if required.
  


• Candidate should be available for production-critical issue handling.
  


• Candidate should demonstrate accountability and ownership during incidents.
  


• Candidate should have strong understanding of enterprise-grade automation support practices.