Senior BASE24 EPS Support

Job Description:

Experience

• 4 to 8 years of hands-on support experience with ACI Base24-eps applications.
• Proven track record in application support roles within the cards and payments domain.

Key Responsibilities

• Monitor, troubleshoot, and resolve issues in Base24-eps payment systems.
• Act as the first responder for production issues, ensuring minimal downtime.
• Diagnose and resolve transaction failures, ISO 8583 message issues, and system outages.
• Handle transaction failures, outages, and performance issues with a structured problem-solving approach.
• Support integration of Base24-eps with other bank systems and external card schemes.
• Collaborate across teams, clearly explaining technical issues to stakeholders.
• Maintain and support payment networks, ATM/POS/Ecom systems, and settlement processes.

Skills & Competencies

• In-depth knowledge of ISO 8583 messaging systems.
• Strong analytical, debugging, and problem-solving skills.
• Experience with Base24-eps modules and integration processes.
• Good understanding of payment networks, ATM/POS/Ecom systems, and settlement workflows.
• Ability to work effectively in a 24x7 support model.

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