Senior Business Analysis Manager - IT Transformation/IT Target Operating Model

Who we are

As a global law firm our work spans jurisdictions, cultures, and languages – and so do our people.

Our culture is collaborative and inclusive — where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow. 

We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment.

We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets.

You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines.

Join us to work with colleagues as one global team – empowering each other to be exceptional and create advantage for our clients.

Our India team is a well-established and integral part of the firm’s global operations, delivering high-value support across a wide spectrum of functions. With over 800 business professionals based in Gurugram and Hyderabad, we’ve been driving operational excellence and innovation for more than 15 years.

We contribute to global success in areas such as Information Technology, Finance, Human Resources, Risk & Compliance, Legal Support, Research & Knowledge, Document Production, Virtual Executive Assistance, Programme Management, Client & Market Development, and Continuous Improvement.

 

The role

Clifford Chance, a leading global law firm, is pursuing an ambitious strategy that entails large scale transformation across all areas of the organisation.

As a result, Clifford Chance is seeking a highly skilled Senior Business Analysis Manager to lead and provide expert guidance across large-scale and complex Business Transformation. The ideal candidate will bring deep expertise in designing and delivering TOM Transformation as a Senior Business Analyst, ideally within a law firm environment.



Where does the role reside?

This role sits within a global Business Analysis team which resides within the Transformation Management Office (TMO).

The Business Analysis team help drive and enable transformation across the firm by establishing business needs and requirements, recommending feasible solutions, and assuring solutions will realise anticipated business outcomes and benefits in alignment with the firm's strategic priorities. 

The TMO provides stewardship of the firm’s strategic transformation portfolio, managing programmes and projects to ensure investments advance the firm’s strategy, are effectively governed, and deliver intended outcomes. The TMO operates across the firm’s governance model, working in partnership with executive leadership to define, organise, govern, and deliver transformation in a coordinated and effective manner.

The TMO provides a central location and expertise to support, enable and deliver the firm’s transformation strategy. These changes may affect all functional and geographic areas within the Firm (including both legal and non-legal teams) and, as such, there are multiple complex projects and programmes that require sophisticated yet pragmatic programme and change management to ensure the delivery of successful outcomes and maximum business benefits.

As a Senior Business Analysis Manager, you will collaborate closely with colleagues across Business Analysis, Change, PMO, and programme delivery, as well as senior c-suite leaders, legal and business professional experts and leads across the firm.



What you will be responsible for?

As a Senior Business Analysis Manager, you will be responsible for:

• Leading Business Analysis activities and monitoring and assuring performance across complex and large-scale transformation.
• Organising and coordinating the required efforts of a Business Analysis team across complex and large-scale transformation. Defining the appropriate methods to conduct activities, manage effective stakeholder engagement, develop appropriate governance, manage required information, and consistently monitor and improve performance.
• Developing and maintaining solid stakeholder relationships across the firm. Identifying and analysing all affected and influencing stakeholders and conducting and assuring effective collaboration and elicitation across complex and large-scale transformation.
• Exploring business problems and opportunities, surfacing relevant context, ensuring AS-IS, TO-BE, business needs and requirements are accurately defined, and proposing the most effective and optimal way of realising desired business outcomes and benefits in alignment with the strategic priorities of the firm.
• Informing and assuring change and delivery strategies, decision making and delivery across complex and large-scale transformation.
• Managing and maintaining scope, requirements and design information from discovery through to delivery and maintaining their interrelated relationships to ensure effective control of changes.
• Structuring, organising, and defining requirements into agreed requirements and design artefacts
• Evaluating and agreeing solution options which will realise desired business outcomes and benefits.
• Preparing for solution evaluation, monitoring and assessing the performance of and value delivered by business and/or technology solutions, and managing the removal of barriers and constraints which prevent the full realisation of business benefits.
• Providing valuable foresight and insight across complex and large-scale transformation.
• Proactively contributing and driving the adoption of Business Analysis best practice to advance capabilities and improve performance.
• Guiding, mentoring and coaching Business Analysis peers across its community of practice.

What competencies do you need?

Technical competencies

As a Senior Business Analysis Manager, you will be able to:

• Lead and performance manage Business Analysis teams and activities across complex and large-scale transformation.
• Nurture and maintain solid stakeholder relationships across the firm, encouraging the free-flowing exchange of information, ideas, and/or innovation to deliver solutions which will realise value in alignment with the firm's strategic priorities.
• Work closely with senior leadership, portfolio management, and other affected and influencing stakeholder groups to surface and provide valuable foresight and insight to inform demand management, change and delivery strategies, decision making, and planning.
• Develop and assure Business Analysis and Stakeholder engagement plans and approaches.
• Ensure appropriate governance is in place to manage scope and requirements.
• Monitor and assess Business Analysis performance and consistently recommend actions for improvement.
• Prepare for, conduct and assure all planned stakeholder elicitation and collaboration activities.
• Capture, validate, and assure all elicited information, eliminating conflicting perspectives, and ensuring a collective and consistent view is understood by all affected and influencing stakeholders.
• Document, assure and communicate relevant information to the agreed and appropriate level of detail and foster appropriate collaboration forums for participating stakeholders to feedback, share concerns, and ensure information is accurate and understood.
• Validate and ensure the accurate definition of AS-IS context and processes using appropriate modelling techniques (BPMN, use case, and data flow modelling), surfacing the problems and the interconnected nature of the people, processes, technologies and/or data affected.
• Validate and ensure the accurate definition of business needs and high-level requirements in alignment with the firm's strategic priorities.
• Validate and ensure the accurate definition of the future TO-BE state using appropriate modelling techniques, highlighting the capability gaps and opportunities in meeting the business needs.
• Conduct and assure solution feasibility assessments, evaluating and highlighting potential costs, benefits, and delivery complexity in relation to constraints, risks, assumptions, issues, and dependencies.
• Ensure the accurate definition of business cases, solution proposition thinking, solution scope, change and delivery strategies and planning.
• Validate and ensure the accurate definition and management of all requirement types and designs (predominantly business, functional, and/or possibly UX and data), and their alignment using appropriate traceability.
• Regularly monitor and assess proposed changes in scope, requirements, and designs, consistently informing affected and/or influencing stakeholders of potential impacts, resolving any conflicts, and obtaining the appropriate approvals before proceeding.
• Validate and ensure all requirements and designs meet agreed and expected quality standards, align with business needs, and will realise desired business outcomes and benefits.
• Identify, assess, and recommend potential solution design options to meet complex requirements, articulating them into simple terms so that all stakeholders can understand their potential value.
• Define and assure the definition of appropriate measures to use to evaluate solution performance and prepare affected and/or influencing stakeholders for the evaluation of solution performance, operational readiness, and benefits realisation tracking.
• Evaluate all business, service and/or technology solutions with stakeholders, triaging defects, risks and issues, and highlighting limitations which may restrict the full realisation of desired benefits.
• Assess and assure operational readiness and inform stakeholders of any external factors which may restrict the full realisation of desired benefits.
• Provide appropriate recommendations to eliminate risks and issues with solutions and/or operational readiness to ensure value realisation.
• Guide, mentor and coach Business Analysis peers across its community of practice.
• Actively contribute to and drive the adoption of Business Analysis best practice.

Core competencies:

As a Senior Business Analysis Manager, you will be able to:

• Proactively assess Business Analysis performance, adapt, and continuously improve.
• Lead, mentor and coach Business Analysis teams and peers, consistently giving constructive feedback.
• Provide valuable data and insights to guide decision making.
• Align workstreams to strategic outcomes.
• Anticipate future needs and adapt plans accordingly.
• Navigate competing priorities.
• Identify and engage key influencers.
• Understand and react to decision-making dynamics.
• Explain complex concepts to support decision making.
• Communicate complex concepts simply.
• Use data and empathy to clarify perspectives.
• Persist through challenges.
• Solve problems creatively using technology.
• View feedback as a growth opportunity.
• Pick up non-verbal cues and use a range of verbal and non-verbal communication to enable contribution and ensure everyone feels included.
• Ensure views from different regions, practice areas and/or functions are considered when designing or delivering transformation initiatives.
• Acknowledge mistakes openly and learn from them.
  
   

Your experience

You will have a:

• Solid understanding of IT operations.
• TOM transformation experience, ideally across IT.
• Strong understanding of industry standard business analysis, change, and project management principles, methodologies, tools, and approaches.
• Experience leading Business Analysis teams across complex and large-scale transformation.
• Experience informing and influencing stakeholders across complex and large-scale transformation.

Highly Desirable:

• Relevant Business Analysis accreditation and/or membership.
• Experience within the Legal industry and/or a Global Professional Services environment.
• Understanding of Legal Matter Lifecycle, IT, Business Development, Finance, and/or HR operations and transformation.
• Understanding of common Legal, CRM, and ERP technologies such as Interaction, Intapp, ServiceNow, and Workday.
• Experience enabling organisation's to become more data driven with analytics and insights.
• Experience adopting and leveraging AI to optimise and advance business analysis performance.
  
   

Equal opportunities

At Clifford Chance, we forge an inclusive culture, where diverse perspectives are recognised and valued. It’s a culture where everyone has equal access to opportunities to thrive and succeed. We are guided by our values-based Code, which sets high standards of conduct and has a principle focused on being inclusive.

We comply with the law and regulations in every location where we operate and we are committed to delivering fair and equal access to all applicants and employees irrespective of background. This applies across all aspects of employment from recruitment and selection to development, progression, and day-to-day working life.  

Our global network of affinity, faith and support groups are open to all. These communities help to create an environment where everyone at the firm can feel they belong and can reach their full potential.

Find out more about our inclusive culture here