Senior Business Analyst - (E commerce)

• Work with cross‑functional teams to gather, analyze, and document business and technical requirements.
  
• Create clear, testable user stories with well‑defined acceptance criteria for Agile delivery teams.
  
• Develop BRDs, FRDs, use cases, data flows, and process flow documentation.
  

• Act as a primary liaison between business stakeholders, product owners, developers, and QA teams.
  
• Facilitate requirement workshops, backlog refinement sessions, and sprint planning meetings.
  
• Manage stakeholder expectations and resolve competing priorities effectively.
  

• Own backlog grooming and prioritization for assigned product domains.
  
• Ensure stories are sprint‑ready, aligned with release plans, and meet Definition of Ready.
  
• Actively participate in daily stand‑ups, sprint reviews, retrospectives, and demos.
  

• Leverage data‑driven insights to recommend feature enhancements and address customer pain points.
  
• Partner with analytics teams to define KPIs, success metrics, and reporting needs.
  
• Recommend solutions to improve customer experience, order fulfillment, and operational efficiency.
  

• Strong understanding of end‑to‑end e‑commerce workflows: catalog, search, cart, checkout, payments, shipping, returns, and promotions.
  
• Familiarity with digital commerce metrics such as conversion rate, cart abandonment, and AOV.
  
• Exposure to order management, warehouse fulfillment, and shipping logic is a plus.
  

• Mentor junior Business Analysts and cross‑functional team members.
  
• Lead initiatives for process optimization and documentation standardization.
  
• Promote continuous improvement through retrospectives and feedback loops.
  

Requirements

• 5+ years of experience as a Business Analyst or Product Analyst, preferably in digital or e‑commerce environments.
  
• Strong hands‑on experience writing user stories, acceptance criteria, and managing backlogs.
  
• Expertise with tools such as JIRA, Confluence, Excel, and wireframing tools like Balsamiq or Figma.
  
• Proficiency in data analysis using Excel and/or basic SQL.
  
• Excellent communication, facilitation, and stakeholder‑management skills.
  
• Strong critical‑thinking and problem‑solving abilities.
  
• Solid understanding of Agile / Scrum methodologies.
  

• Prior experience in e‑commerce, retail, logistics, or digital marketplaces.
  
• Experience working with APIs, product data models, or order management systems (OMS).
  
• Agile certifications such as CSM or PMI‑ACP.
  

Benefits

• Collaborative, inclusive, and fast -paced environment.
  
• Opportunities for career growth and skill development.
  
• Exposure to real -world business problems and innovative solutions.
  
• Competitive salary, benefits, and performance -based incentives