Senior Business Analyst - ServiceNow

This role is for one of the Weekday's clients

Min Experience: 6 years

Location: Bengaluru

JobType: full-time

We are seeking an experienced Lead Business Analyst – ServiceNow HR Service Delivery (HRSD) to drive the design, implementation, and governance of scalable HRSD solutions aligned with business objectives and compliance standards. This role requires deep functional and technical expertise in ServiceNow HRSD modules, along with the ability to lead complex implementations and platform enhancements. You will collaborate closely with stakeholders, platform teams, and technical experts to ensure that HR processes are streamlined, automated, and future-ready. The position demands strong analytical capabilities, architectural oversight, and the confidence to guide teams through enterprise-level ServiceNow transformations.

Key Responsibilities

• Design and implement scalable ServiceNow HRSD solutions aligned with organizational and compliance requirements.
• Lead enhancements across key HRSD modules including Case Management, Lifecycle Events, Employee Center, and Access Control Lists (ACLs).
• Collaborate with platform teams on upgrades and system changes impacting HRSD functionality.
• Define architectural standards and review solution designs to ensure scalability, performance, and maintainability.
• Design and support third-party integrations using REST APIs for seamless data exchange and process automation.
• Provide technical leadership and guidance to resolve complex configuration and integration challenges.
• Conduct technical reviews for advanced implementations, including ACL configurations and system integrations.
• Manage deployments across integration (INT) and production (PROD) environments.
• Oversee incident management, troubleshoot issues, and provide support for out-of-the-box (OOB) ServiceNow functionalities.
• Facilitate stakeholder discussions, workshops, and requirement-gathering sessions to align solutions with business needs.

What Makes You a Great Fit

• Strong hands-on expertise in ServiceNow HRSD implementation and configuration.
• Proven experience in Case Management, Lifecycle Events, Employee Center, and ACL management.
• Solid experience designing and implementing REST API integrations with third-party systems.
• Deep understanding of ServiceNow architecture, governance frameworks, and best practices.
• Experience managing deployments and supporting production environments.
• Strong stakeholder management and communication skills with the ability to lead cross-functional discussions.
• Analytical mindset with the ability to translate business requirements into scalable technical solutions.
• Experience handling complex enterprise implementations with a structured and solution-oriented approach.