Senior Cisco Wireless Engineer (L3 / Escalation)

Role Overview

We are seeking a Senior Cisco Wireless Engineer to serve as the final escalation point (L3/T3) for enterprise wireless issues in a large, global Cisco environment. This role focuses on advanced troubleshooting, incident ownership, and wireless optimization, working closely with L2 engineers, network teams, and global stakeholders during US business hours.

Key Responsibilities

• Act as L3/T3 escalation for complex wireless issues across multiple enterprise sites


• Own high-severity (P1/P2) wireless incidents end-to-end, including participation in incident bridges


• Troubleshoot and resolve issues related to:


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    Wireless LAN Controllers (Cisco 9800, AireOS, or equivalent)

    
    
  
  
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    Enterprise Access Points

    
    
  
  
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    Client connectivity, roaming, RF, and performance issues

    
    
  
  
  
  


• Perform Root Cause Analysis (RCA) for recurring or high-impact wireless incidents


• Support large-scale AP deployments, upgrades, and migrations


• Partner with L2 engineers to guide troubleshooting and improve resolution quality


• Work with ServiceNow for incident, change, and problem management


• Create and maintain technical documentation, SOPs, and troubleshooting guides


• Collaborate with global network, security, and operations teams


• Contribute to wireless standards, best practices, and optimization initiatives

Required Skills & Experience

• Strong experience supporting enterprise wireless networks in production environments


• Hands-on troubleshooting experience with Cisco Wireless or equivalent enterprise WLAN solutions


• Solid understanding of 802.11 standards (a/b/g/n/ac/ax) and RF fundamentals


• Experience troubleshooting client connectivity, roaming, authentication, and performance issues


• Strong foundation in TCP/IP, DHCP, DNS, VLANs, and routing fundamentals


• Experience working in ITIL-based operations (incident, change, and problem management)


• Ability to work independently and take ownership of issues during US Eastern Time hours


• Strong communication skills for working on incident bridges and with global teams

Preferred / Nice to Have (Not Mandatory)

• Experience with Cisco 9800 Wireless LAN Controllers


• Exposure to Cisco DNA Center or Prime Infrastructure


• Experience with AireOS to 9800 migrations


• Wireless site survey or RF optimization tools (Ekahau, AirMagnet, etc.)


• Experience supporting large campus, manufacturing, or multi-site enterprise environments


• Relevant certifications such as CCNP, CCIE, CWNA (optional)

About Bold Business:

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.