Senior Citrix/AVD Engineer

Coretek is seeking a highly skilled Citrix/AVD Engineer to join our growing company. As a Coretek Citrix/AVD Engineer, you will be a key member of our End User Compute (EUC) team, providing expert support for our enterprise managed services clients. In this role, you’ll ensure seamless, secure, and high-performance virtual desktop experiences while occasionally contributing to project delivery initiatives. Your work will leverage leading technologies such as Citrix, Microsoft Azure Virtual Desktop (AVD) and Nerdio, to help clients maximize the value of their end-user computing environments.  

You will help Coretek clients succeed by combining deep technical expertise with a commitment to service excellence. Leveraging modern tools and practices, including Infrastructure as Code (IaC) and automation, you’ll ensure our clients' environments remain reliable, secure, and aligned with industry best practices. This role offers an exciting opportunity to work in a cloud-first, customer-obsessed environment where innovation, accountability, and impact drive everything we do.  

This role blends project-based work with operations and managed services engineering, supporting both daily incidents and long-term platform health, governance, and continuous improvement.   

Responsibilities:  

• Provide operational support for managed Citrix and AVD environments, including daily health checks, patching, upgrades, and incident remediation  

• Administer and optimize Nerdio Manager for Enterprise and Citrix Director/Studio configurations  

• Manage Citrix Virtual Apps and Desktops, Citrix Gateway (NetScaler), and endpoint management integrations  

• Implement solutions leveraoging existing Infrastructure as Code (IaC) for environment automation (Terraform, Ansible, Packer, or Nerdio automation scripting)  

• Monitor, analyze, and improve system performance, availability, and security posture across environments  

• Deploy and enforce group policies, security baselines, and compliance configurations  

• Develop and maintain standardized operational documentation, runbooks, and support playbooks  

• Collaborate and communicate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs  

• Participate in DR planning, testing, and execution for hosted EUC environments  

• Respond to escalated tickets and serve as a technical escalation point for Service Desk and L2 support teams  

• Provide mentoring and knowledge transfer to junior engineers and technicians  

Required Qualifications 

• 8+ years of active engineering experience with Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment  

• The following certifications are required: 

• Citrix Certified Associate – Virtualization 

• Azure AZ-140 

• Hands-on experience with:  

1. Citrix Suite: Studio, Director, NetScaler (Gateway), Citrix Policy, Machine Catalogs, Delivery Groups  

1. Azure Virtual Desktop (AVD) deployments and management  

1. Nerdio Manager for Enterprise (preferred)  

• Understanding of how to use existing IaC tools such as Terraform, Ansible, Packer, or PowerShell scripting   

• Experience with Azure Resource Manager (ARM) and virtual networking in Microsoft Azure, preferred 

• Familiarity with endpoint management and thin client configurations (e.g., Stratodesk, IGEL, Unicon)  

• Solid understanding of Group Policy Objects (GPO), Active Directory, DNS, and Windows desktop/server internals  

• Exposure to ITSM ticketing tools (ServiceNow, Remedy, etc.)  

• Ability to troubleshoot complex issues independently and communicate clearly with customers  

• Experience with Imprivata support and implementation, including integration with virtual desktops and authentication workflows is a plus  

Preferred Skills  

• Experience with Citrix Cloud services and hybrid configurations  

• Understanding of Zero Trust, conditional access, and modern endpoint security integrations  

• Experience automating repetitive admin tasks or builds via Nerdio Runbooks or similar tools  

• Must have excellent communication and documentation skills and be able to clearly communicate with clients verbally and in writing. 

• Ability to work independently and as part of a team in a 24/7 operational environment. 

• Paid Time Off
• Work From Home
• Training & Development