Senior Cloud Support Engineer SADA

\u003cp\u003e\u003cb\u003eRequisition Number: \u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e\u003cb\u003e103974\u003c/b\u003e\u003c/b\u003e\u003c/b\u003e\u003c/b\u003e\u003c/b\u003e\u003c/b\u003e\u003c/b\u003e\u00a0\u003c/b\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eGCP Senior Cloud Support Engineer \u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003e\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLocation: \u003c/strong\u003eThis is remote opportunity.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003e\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eInsight \u003ca name=\"_Int_QqObNTg9\"\u003e\u003c/a\u003eat a Glance\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e14,000+ engaged teammates globally with operations in 25 countries across the globe.\u003c/li\u003e\u003cli\u003eReceived 35+ industry and partner awards in the past year\u003c/li\u003e\u003cli\u003e$9.2 billion in revenue\u003c/li\u003e\u003cli\u003e#20\u202fon Fortune\u2019s World\u0027s\u202fBest Workplaces\u2122 list\u003c/li\u003e\u003cli\u003e#14 on Forbes World\u0027s Best Employers in IT \u2013 2023\u003c/li\u003e\u003cli\u003e#23 on Forbes Best Employers for Women in IT- 2023\u003c/li\u003e\u003cli\u003e$1.4M+ total charitable contributions in 2023 by Insight globally\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003e\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a \u003cstrong\u003eFortune 500 Solutions Integrator\u003c/strong\u003e with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003e\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eAbout the role \u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cp\u003eAs a \u003cstrong\u003eGCP Senior Cloud Support Engineer\u003c/strong\u003e, you will ensure our customers\u2019 support issues are handled effectively. You will work with highly skilled support engineers focused on providing Google Cloud Platform solutions, including Google Kubernetes Engine, BigQuery, Cloud SQL, Google Cloud Monitoring, and related Google services. Along the way, you will get to:\u003c/p\u003e\u003cul\u003e\u003cli\u003eEnsure\u00a0accurate\u00a0and\u00a0timely\u00a0resolution of incidents\u00a0\u003c/li\u003e\u003cli\u003eServe as\u00a0a\u00a0Insight escalation\u00a0point\u00a0for client technical issues related to Google Cloud Platform (GCP) or Google Workspace\u00a0\u003c/li\u003e\u003cli\u003eTriage and escalate issues to Google Support as\u00a0required\u00a0\u003c/li\u003e\u003cli\u003eSupport servers/services hosted on GCP for multiple clients\u00a0\u003c/li\u003e\u003cli\u003eProvide front line support for multiple clients\u00a0\u003c/li\u003e\u003cli\u003eNotice trends and work with team leadership to devise long-term solutions to recurring problems\u00a0\u003c/li\u003e\u003cli\u003eAssist\u00a0with developing new processes to enhance customer support experience\u00a0\u003c/li\u003e\u003cli\u003eAssist\u00a0with technical training of team members\u00a0\u00a0\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eBe AmbITious: \u003c/strong\u003eThis opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003e\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWhat we\u2019re looking for\u003c/strong\u003e\u003c/p\u003e\u003cul type=\"disc\"\u003e\u003cli\u003eExperience with Google Cloud Platform\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cul type=\"disc\"\u003e\u003cli\u003e3+ years of experience\u00a0utilizing\u00a0\u0026amp; strong knowledge on cloud database platforms such as Cloud SQL, PostgreSQL,\u00a0BigQuery,\u00a0BigData.\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cul type=\"disc\"\u003e\u003cli\u003e5+ years of experience\u00a0utilizing\u00a0\u0026amp; strong knowledge on cloud compute platforms (GCE, EC2, GKE, EKS, AKS)\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cul type=\"disc\"\u003e\u003cli\u003eExperience in providing support for Google Cloud Platform products and solutions\u00a0including,\u00a0Cloud Operations (Stackdriver), and other Google-related services.\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cul type=\"disc\"\u003e\u003cli\u003eStrong understanding of access control administration (IAM, Cloud Identity, User accounts, permission models)\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cul type=\"disc\"\u003e\u003cli\u003eStrong knowledge with networking (NAT, firewalls, subnets, basic routing, load balancing, etc.)\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cul type=\"disc\"\u003e\u003cli\u003eFamiliarity with common Linux troubleshooting tools (vmstat,\u00a0iostat,\u00a0lsof,\u00a0strace, etc.)\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cul\u003e\u003cli\u003eOpen to being on call for weekends and after hours\u00a0\u003c/li\u003e\u003cli\u003eMust be highly organized and detail-oriented\u00a0\u003c/li\u003e\u003cli\u003eSuccessful at working in a team culture\u00a0\u003c/li\u003e\u003cli\u003eExcellent verbal and written communication skills\u00a0\u003c/li\u003e\u003cli\u003eStrong problem solving and Analytical/Reasoning skills\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWhat you can expect \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe\u2019re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:\u003c/p\u003e\u003cul\u003e\u003cli\u003eFreedom to work from another location\u2014even an international destination\u2014for up to 30 consecutive calendar days per year.\u003c/li\u003e\u003cli\u003eMedical Insurance\u003c/li\u003e\u003cli\u003eHealth Benefits\u003c/li\u003e\u003cli\u003eProfessional Development: Learning Platform and Certificate Reimbursement\u003c/li\u003e\u003cli\u003eShift Allowance\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003e\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eBut what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003e\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eJoin us today, your ambITious journey starts here. \u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cp\u003e\u003cem\u003eWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.\u003cbr\u003e\u003cbr\u003eAt Insight, we celebrate diversity of skills and experience so even if you don\u2019t feel like your skills are a perfect match - we still want to hear from you!\u003cbr\u003e\u003cbr\u003eToday\u0027s talent leads\u00a0tomorrow\u0027s success. Learn more about Insight:\u00a0\u003cbr\u003e\u003c/em\u003e\u003ca title=\"https://www.linkedin.com/company/insight/\" href=\"https://www.linkedin.com/company/insight/\" target=\"_blank\" rel=\"noopener\"\u003e\u003cem\u003ehttps://www.linkedin.com/company/insight/\u003c/em\u003e\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003cem\u003e\u00a0\u003c/em\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eInsight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\u003c/p\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cp\u003eInsight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 \u0026amp;25 A Gurugram Gurgaon Hr 122002 India\u003c/p\u003e