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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior CMDB Engineer - ServiceNow (HAM/SAM) in India.
This role plays a key part in strengthening enterprise IT operations by ensuring high-quality configuration and asset data across a global ServiceNow environment. You will be responsible for designing and evolving CMDB, Hardware Asset Management (HAM), and Software Asset Management (SAM) capabilities that support accurate, service-aware decision-making. The position focuses on improving data integrity, governance, and automation across complex IT ecosystems. You will work closely with infrastructure, cloud, procurement, and security teams to align configuration data with operational and business needs. The environment is highly collaborative, process-driven, and centered on continuous improvement of platform maturity. This is a high-impact role where strong ServiceNow expertise directly influences IT efficiency, compliance, and service reliability.
Accountabilities:
- Design, configure, and maintain ServiceNow CMDB, HAM, and SAM modules in alignment with governance and platform best practices.
- Enhance Discovery and Service Mapping capabilities to improve configuration data accuracy, visibility, and relationship mapping across IT assets and services.
- Ensure CMDB alignment with the ServiceNow Common Service Data Model (CSDM), maintaining consistency in service and application representations.
- Develop and manage integrations between ServiceNow and external systems using APIs, IntegrationHub, MID Servers, and web services.
- Monitor and improve CMDB health through governance controls, data normalization, reconciliation, and certification processes.
- Support hardware and software asset lifecycle management, including procurement, deployment, compliance tracking, and retirement.
- Build and maintain dashboards, reports, and analytics to support CMDB governance and asset management insights.
- Troubleshoot and resolve CMDB, HAM, SAM, and Discovery-related issues, including data inconsistencies and integration failures.
- Contribute to automation initiatives using Flow Designer and ServiceNow workflow capabilities to improve operational efficiency.
- Support platform upgrades, testing, and release activities related to CMDB and asset management functionality.
Requirements:
- 5+ years of hands-on experience with ServiceNow CMDB, HAM, SAM, Discovery, or related platform modules.
- Strong understanding of CMDB architecture, CI relationships, Service Mapping, and configuration governance principles.
- Solid knowledge of ServiceNow CSDM framework and service modeling best practices.
- Experience implementing and supporting Hardware Asset Management and Software Asset Management processes.
- Hands-on experience with ServiceNow integrations using REST APIs, IntegrationHub, MID Servers, or similar technologies.
- Strong understanding of ITIL processes, including Configuration, Asset, Incident, Change, and Problem Management.
- Experience with reporting, dashboards, and data quality management within ServiceNow.
- Knowledge of enterprise IT infrastructure including cloud, servers, networks, virtualization, and software lifecycle management.
- Ability to work in Agile/Scrum and structured SDLC environments.
- ServiceNow Certified System Administrator (CSA) certification required.
- Preferred certifications include ServiceNow CMDB, HAM, SAM, or Discovery certifications, along with ITIL Foundation (v3 or v4).
- Strong analytical mindset, attention to detail, and ability to manage complex, interdependent systems.
Benefits:
- Competitive compensation and performance-based incentives.
- Flexible work arrangements, including remote-friendly options.
- Comprehensive healthcare coverage and wellness support programs.
- Opportunities for professional development, ServiceNow certifications, and continuous learning.
- Exposure to global enterprise-scale IT environments and transformation programs.
- Inclusive and collaborative culture focused on growth and innovation.
- Paid time off, holidays, and work-life balance support.
- Access to tools and programs that support career mobility and skill advancement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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