Senior Commercial Loan Servicing Specialist

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist.

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution

• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements

• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers

• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs

• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications

• Serve as an escalation point in the resolution of client issues

• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes

• Identify activities of the team to ensure conformity with established procedures

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives

• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in Operational /Business execution, Implementation or equivalent demonstrated through one or a combination of work

• MBA - Any specialization,

• Should have excellent verbal & email communication skills

Job Expectations

• Work location: Bengaluru

• Shift timings: US Working hours.

• Experience in Loan /Mortgage servicing, - Funding and Recon is preferred.