Senior Consultant

Key Responsibilities

• Lead application and business process consulting for ServiceMax implementation, including configuration and development.

• Manage complex Salesforce customizations based on client requirements.

• Collaborate with internal teams, partners, and clients during project implementation.

• Conduct technical reviews and assess training needs.

• Work with client stakeholders to define business and technical solution architectures.

• Document requirements, configuration processes, best practices, and potential change orders.

• Support integrations using middleware platforms and Salesforce tools.

• Develop documentation (Business Requirements, Solution Design, Technical Design, Support).

• Balance and prioritize multiple concurrent projects with minimal supervision.

• Estimate technical components considering client infrastructure and methodology.

• Create data migration plans and scripts for Salesforce data migration.

• Drive enhancements to ServiceMax methodology, processes, and product.

• Research upcoming Salesforce and ServiceMax versions and recommend improvements.

Required Skills

• 5–8 years of client-facing consulting or relevant industry experience.

• 5+ years of hands-on Salesforce implementation experience.

• Ability to document requirements and translate them into solutions using configuration, customization, and integration.

• Proficiency with Salesforce toolkit (Visualforce, Apex, Triggers, Data Loader, Migration tools).

• Strong technical foundation: APEX, Force.com, Salesforce Lightning, Java, RDMS concepts, SQL, XML, Web Services, HTML, JavaScript.

• Ability to work independently and in globally distributed teams.

• Strong communication and presentation skills for diverse audiences.

• Demonstrated ability to learn quickly and adapt in a fast-paced environment.

Desired Skills

• Experience with field service operations or management.

• Salesforce Advanced Certifications preferred.

• ServiceMax experience is a plus.