Senior Customer Success Associate (B.tech)

Trackier is a leading SaaS platform serving businesses across 20+ countries worldwide. For over a decade, we have empowered brands, advertisers, agencies, and ad networks with innovative Performance Marketing and Mobile Marketing solutions that drive growth and maximize conversions.

We empower marketers worldwide with advanced technology and a customer-first approach. We help businesses build impactful campaigns, create exceptional user experiences, and ensure data privacy. Our smart solutions are designed to optimize marketing strategies, enhance efficiency, and foster long-term customer relationships based on trust. Trackier was founded to solve a critical challenge—enabling marketers to accurately measure success and build meaningful customer connections. We believe data is not an obstacle but a powerful tool that helps teams become smarter and more effective.

• 2–5 years of experience in Technical Customer Success, Onboarding, Implementation, preferably within a B2B SaaS environment.

• Bachelor's degree in Engineering is mandatory. (B.Tech/BE) 
• Strong understanding of SDKs, APIs, pixels, postbacks, tracking flows, and web/mobile attribution ecosystems.
• Experience leading technical product demos and customer onboarding conversations.
• Hands-on experience working with SaaS marketing, attribution, or customer engagement platforms.
• Ability to simplify complex technical concepts into clear, actionable guidance for both technical and non-technical stakeholders.
• Experience managing multiple customer implementations in a fast-paced environment.
• High proficiency in leveraging AI tools to improve productivity, documentation, and customer communication while applying strong judgment and contextual thinking.
• A proactive mindset with strong ownership, curiosity, and a continuous learning approach.

What You’ll Do:

• Lead product demos and onboarding sessions by understanding each customer's business model, use case, and success goals.
• Own the onboarding journey end-to-end—from kickoff to go-live—ensuring timely execution, visibility, and successful implementation.
• Drive hands-on implementation including SDK/API integrations, tracking setup, validation, and troubleshooting.
• Act as a trusted product expert, translating technical capabilities into meaningful business outcomes for customers.
• Manage multiple onboarding projects simultaneously while proactively tracking progress, dependencies, and timelines.
• Share implementation guides, documentation, best practices, and next steps proactively to ensure a smooth customer experience.
• Partner closely with Sales, Product, Engineering, and Support teams to remove blockers and deliver successful implementations.
• Anticipate risks early, identify potential delays, and resolve issues before they impact customer success.
• Take complete ownership of customer issues and drive them to resolution with urgency and accountability.
• Ensure every customer is successfully onboarded, confident using the platform, and well-positioned for long-term growth.

How You Work and Who You Are:

• You are proactive, execution-driven, and take ownership from start to finish.
• You are hands-on, solution-oriented, and enjoy solving technical challenges.
• You communicate effectively with both technical and business stakeholders.
• You thrive in fast-paced environments and can manage multiple priorities with ease.
• You have a strong learning mindset and continuously strive to improve.
• You collaborate seamlessly across teams to deliver exceptional customer experiences.

• Gain exposure to global customers, cross-functional teams, and large-scale SaaS products that solve real business challenges.
• Take ownership of high-impact initiatives with the opportunity to influence product, customer success, and business outcomes.
• Thrive in a collaborative, fast-paced environment that values innovation, continuous learning, and professional growth.
• Receive competitive, industry-leading remuneration commensurate with experience and contributions.
• Benefit from comprehensive medical insurance coverage and employee-centric benefits.
• Enjoy attractive reimbursement policies within a supportive and nurturing workplace.
• Experience a five-day workweek culture supported by a collaborative and development-focused team.
• Continuous learning opportunities with clear avenues for career growth and development.